Customer Service Call Center

P. Verlisa Brown “Lisa”

*** ********** *****, *********, ** 30253

Phone: 662-***-****

Email: *************@*****.***; ************@******.***

Objective:

To obtain a desk position with a company that can greatly benefit from a dedicate insurance professional

Experience:

Auto/Property Damage/Homeowner’s Adjuster

USAA, Conyers, GA July 2021 – April 2024

Worked within a high-volume call center and provided excellent customer service

Contacted policyholders, claims and/or their legal representative, within 8 business hours

Explained procedures and answered questions regarding the claims process to negotiate settlement within authorized amounts (up to $200,000 or policy limits)

Negotiated and settled property, bodily injury, property damage, total loss with owners, attorneys, and/or lienholders as appropriate

Processed moderate to high complex or technically difficult claims by investigating and gathering information to determine the exposure on the claim Bodily Injury, Property Damage Adjuster

E.A. Renfroe, WFH, September 2019 - September 2021

Drafted reports covering all phases of investigated on auto claims

Obtained recorded statements from policyholders, claimants, and witnesses to make accurate liability decisions

Acquired applies basic knowledge of P&C insurance policy contracts coverage as well as the claim handling process and procedures

Responded to all voicemails, emails, and written correspondence Bodily Injury/Liability Adjuster

Access General Insurance Company, Atlanta, GA June 2007 – October 2014

Ensured claim processing is consistent with applicable policies and procedures

Audited repair estimates to validate scope and to verify that projected costs are within industry standards

Evaluated facts of loss and interpreted state and/or federal laws and regulations

Processed claims in dispute by listening, answering questions, best practices, and appraisal process, if necessary

Educational Qualifications:

Mississippi State University, Starkville, MS January 1990 – January 1993 Skills and Certifications:

Licensed in 24 states; NPN # 7440580

Proficient in Microsoft Office (Word, Excel, Outlook) Audatex, and Mitchell

Team Player

NFIP Flood Certified #007*******

USAA Certified

Xactanalysis proficientt

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