Patient Safety Customer Service

Isaac Diaz

Meriden, CT 203-***-**** *************@*****.***

Summary:

To obtain a challenging and rewarding Patient Observer position in a facility where can apply knowledge and experience, while being offered an opportunity for professional growth and advancement. Skills: Organizational, Communications, Customer Service, Bilingual English / Spanish Experience:

Bristol Hospital, Inc.

Patient Safety Observer June 2022- Current

• Responsible for assisting the nursing staff in the continuous monitoring of patients requiring close observation via remote camera monitoring.

• Proficient in utilizing MedSitter remote patient safety audio and video monitoring technology.

• Recognizes and reports patients behavior and changes in behavior to the nurse or other appointed health care team member. Maintains visual observation at all times, monitoring patient behaviors and movements.

• Remains alert at all times while on duty and recognizes behaviors that could result in potential harm to patient.

• Verbally redirects patient over digital 2-way audio device and immediately summons the nursing staff if the patient requires assistance.

Mercy Medical Center

Patient Safety Observer March 2021-December 2022

• Responsible for assisting the nursing staff in the continuous monitoring of patients requiring close observation via remote camera monitoring.

• Proficient in utilizing remote patient safety audio and video monitoring technology.

• Work cooperatively with the nursing staff and other patient health care personnel to maintain a safe environment and ensure optimal patient safety and comfort.

• Monitoring patient behaviors and movements. Redirects patient over 2 way audio device. Environmental Services March 2020-March 2021

• Responsible to ensure that all public spaces, such as hallways, bathrooms, and patients rooms, are clean.

• Sanitize all areas to prevent spread of infectious diseases using special cleaning solutions and disinfectants.

• Replenish supplies of soap, hand sanitizer, towels and disposable items.

• Gather and dispose of trash, refuse, and relines all with plastic bags.

• Periodically polishes floors with a buffing machine. RSCC Wire & Cable LLC

Cable Machine Operator June 2017- January 2020

• Perform diversified duties to set up and operate cabling machines to produce product in accordance with manufacturing instruction sheets (MIT’s).

• Knowledge of the large cabling machines including taping machines, and spooling.

• Perform cabling tasks in conformity with the quality inspection checklist, the manufacturing instruction sheet (MIT), the safety work practice summary.

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