Floor Manager

GARABED “GARY” GEZALYAN

PROFILE

Dynamic and results-oriented automotive professional with over a decade of experience in luxury vehicle sales and finance management. Proven ability to elevate dealership performance through strategic operations, exceptional client relationship management, and a meticulous eye for detail. Currently excelling as a Floor Manager at Santa Monica BMW, recognized for managing comprehensive deal processes and delivering top-tier customer service. Dedicated to driving revenue growth and maximizing productivity in fast-paced dealership environments.

EXPERIENCE

Floor Manager

Santa Monica BMW

2024 - Present

Oversee all deal processing activities using Reynolds and Reynolds ERA-Ignite, including credit applications and submissions to BMW Financial for swift approvals.

Maintain comprehensive knowledge of dealership inventory, pricing structures, and manufacturer incentives, enabling precise quoting and informed customer decisions.

Foster strong client relationships, leading to increased repeat business and referrals.

Client Advisor

BMW of Bakersfield

2021 - 2023

Managed new and pre-owned vehicle sales while effectively promoting backend products, achieving high closing rates.

Handled all personal deals, including credit evaluations and submissions via InfoBahn, ensuring compliance and accuracy.

Sales Manager

Superior Auto

2018 - 2021

Directed sales operations, managing inventory and facilitating vehicle purchases to optimize dealership performance.

Approved financing options and negotiated deals, achieving high levels of customer satisfaction and exceeding sales targets.

Director of Operations

AMG Inc.

2009 - 2018

Led contract negotiations with vendors and clients, ensuring favorable terms and enhancing operational efficiency.

Leveraged customer feedback to refine service offerings and develop effective marketing strategies, resulting in increased customer engagement and market share.

SKILLS

Exceptional Communication & Interpersonal Skills

Strong Customer Relationship Management

Advanced Sales & Negotiation Tactics

Financial Acumen & Deal Structuring

Regulatory Compliance & Risk Management

Proficient in Reynolds & Reynolds, CDK, AVRS, DMV Desk, DealerTrack, and InfoBahn

Analytical Problem Solver & Strategic Thinker

VAN NUYS, CA 310-***-**** *******@*******.***

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