Technical Support Customer Service

DANNY WILSON RODRIGUEZ VIVAS

CONTACT: **** ** **** **

Oakland Park Fl 33311

Cell:754-***-****

Email: ********@*****.***

Education

Higher Education: University Institute of Technology and Industrial Administration (I.U.T.A). Degree: Higher University Technician in Computer Science.

Secondary: Central Institute of Education, (I.C.E) 2005- 2011. Caracas.

Degree: Bachelor of Science.

TRAINING COURSES AND WORKSHOPS:

• Pedagogical design in computing.

• Didactics and learning resources.

• Customer Service, Technical Support

• Solution of Problems in the organization.

•Database management

• Hardware Technical Support

• Management of Operating Systems, networks and programming language. • Training for technological education.

• PL/PG Certification – POSTGRES DATABASE

• Free Software Certification - Linux

• Dreamweaver, JavaScript, PHP, PDF Report and MYSQL - CIEAT Technological Institute

English Language Certification - KOE of Venezuela (October- 2013 / February-2015.

Work Experience

Delivery Driver

Food Delivery

Packet Delivery

Periods: 2021 -2023

General Maintenance

Functions

Knowledge of painting, knowledge of repair pluming basic air conditioning and electricity ECT.

Periods:2021-2023

100%Banco Banco Universal C.A

Periods: August-2016/December-2016 Position: Senior Analyst Programmer of Electronic Banking. Functions: Development and integration of applications for Electronic Banking under the language

ASPX.NET... Left electronic equipment and air conditioners, knowledge of internal and external general cleaning of public areas among others ... ETC.

Banesco, Banco Universal C.A

Periods: September-2012/February-2015 Position: Project Analyst

Functions: Database manager, through the IBS system through the production, development and quality environment (analyze, update, execute, certify) Support the quality control of the data, thus deriving the run of "Macros" with the application "Hyperion". Certify matrix of business rules and propose new processes.

Bank of Venezuela

Periods: September-2010/ August-2012 Position: Customer Service Executive

Functions: Validate, load the data at the level of the "Emulation and Claw System" and certify Customer requests regarding their accounts, credit cards and currencies. Validate the applications for the issuance of credit cards through the "Sake System", thus generating reports and carrying out the due follow-up to guarantee the delivery of said card.

Contact this candidate