Customer Service, Clerical

Cierra Redmond

**** **** ********* ****** *** *C Baltimore, MD 21215 443-***-**** *************@*****.***

Objective: Obtaining management opportunity that utilizes my communication and analytical skills to influence organizational growth and increase productivity

Management Experience:

Selected by peers and management to successfully lead a 10-member team on all facets of a three week job readiness training program

Professional Experience:

Sheppard Pratt Hospital Baltimore, MD 2023-Current

Unit Secretary/Mental Health Worker-Female Adolescent Crisis Unit

Perform Excellent Customer Service

Taking Meeting Minutes

Answering Emails/Telephones

Coding Patient Diagnosis

Chart& Filing Management

Assist with Daily Patient/Provider Visits

Assist Mental Health Workers with patient care responsibilities

Ordering Supplies for Unit

Sinai Hospital Baltimore, MD 2005-2023

Call Center Lead

Providing customer service to a diverse client population

Ensuring defined safety procedures are executed

Maintained sanitation goals

Admitting patients through Cerner and placing information through Room Service Files

Verifying requisitions and assisting orders through room service.

Answering the telephone to assist patients, family members, nursing staff and co-workers.

Assisting management with various clerical duties such as inventory charges and minimal supervisory duties within the call center and the main kitchen.

Troubleshoot Patient iPad for hostess to assist for ordering purposes.

Perform credit card transactions for patient meals.

Sinai Hospital Baltimore, MD 2012

Medical Billing/Coding Extern 160 credit hours

Insurance verification

Client record maintenance

Appointment setting and schedule maintenance

Medical record management

Account maintenance and patient outreach to ensure properly submitted paid claims were received

Claims billing on a variety of plans; HMO, PPO, Medicare and Medicaid.

Education:

American Career Institute Certificate, Medical Billing and Coding Baltimore, MD 2012

Northwestern Senior High School Diploma, General Education Baltimore, MD 2005

Skills and Proficiencies:

Medical Terminology Medical Billing Medical Administrative Procedures

Medical Ethics & Law Pharmacology Patient Care

Microsoft Suite, Excel Powerpoint HIPAA

Knowledge of ICD9 CM Knowledge of CPT-4 Knowledge of HCPCS

Medisoft, Eaglesoft Catertrax Healthtouch

Cerner Millennium CBORD MEDIPAC PointCiick Care

Sunrise Epic/Centric CPR CPI

Customer Service

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