Project Manager Senior
Resume:
Lourdes Moreno
Senior Project Manager
*******.*.******.*@*****.*** • 305-***-****
https://www.linkedin.com/in/lourdes-j-moreno/
Ave Maria – FL, 34142
Award-winning professional with extensive experience establishing and optimizing to drive organizational efficiency and excellence. Proven track record of leading complex SAP implementation projects and IT telecommunications initiatives across Fortune 200 companies, consistently delivering projects with the highest quality standards. Skilled in implementing methodologies, governance frameworks, and resource allocation strategies that enhance project execution and streamline processes. Adept at driving cross-functional collaboration, mitigating risks, and ensuring stakeholder alignment to achieve business objectives. Elite communicator with language proficiency in English and Spanish. Areas of Expertise
• Project Planning & Management
• Data Center Migration
• Team Management & Team Building
• Continuous Process Improvement
• Project and Portfolio Management
• Leadership
• Problem Solving
• Cloud Migration
• Organizational Transformation
• Risk Management & Mitigation
• Communication
• Stakeholder Management
Technical Proficiencies: Microsoft Suite SAP SRM MS Project Waterfall Agile PRINCE2 SCRUM Clarity Notion Jira
Trello Google Suite AI CANVAS
Signature Accomplishments
• Spearheaded SAP migration initiatives, executed program transitions while maintaining operational continuity, bolstered the Company’s ERP profile, and yielded $1.4M in annual recurring revenue.
• Drove annual firm revenues exceeding $50K through strategic project management and effective client portfolio leadership, consistently surpassing delivery goals.
• Recognized for successfully managing project resources and achieving objectives during SAP migration projects.
• Awarded “Employee of the Month” for successfully executing the Digital Coupon project using Agile methodology. Professional Experience
Senior Project & Service Manager - Telefonica Global Solution – Data Center Operation USA 2012 — 2024 Drove multiple intricate projects to fortify operations and optimize client services. Implemented rigorous risk management frameworks and strategic performance dashboards as a Project Manager, ensuring seamless goal alignment, optimal resource utilization, and effective risk mitigation across portfolios. Directed a pivotal SAP migration project across eight business sectors concurrently, adhering to PMI standards for on-time, within-budget delivery to exacting quality benchmarks, earning accolades for resource management and goal attainment from the client. Managed enterprise-scale projects for diverse clients, focusing on capacity planning and resource allocation to ensure streamlined implementation of infrastructure, security, networking, virtual hosting, and data center services aligned with strategic goals. Major Contributions:
• As Scrum Master, I led the Agile-driven Digital Coupon project for the business leadership convention, collaborating with vendors to develop systems through sprint planning, reviews, daily meetings, and iterative enhancements.
• Being Recognized as “Employee of the Month” underscored the project's success. I oversaw project roadmaps and milestone adherence, ensuring the timely achievement of all objectives through rigorous tracking and accountability measures.
• Mentored teams and interns, instilling best practices for consistent governance and fostering a culture of operational excellence across multifunctional project teams.
Senior Program Manager and Trainer - Compass Consulting Group, CCG - Venezuela 2003 — 2011 Founded and led a consulting firm, establishing project management offices for clients and overseeing multiple successful SAP implementation projects within strict timelines. Provided regular executive-level communications on project status, ensuring transparency and alignment with organizational objectives. Delivered highly acclaimed Project Management courses to prestigious universities and corporations in Venezuela, earning top-notch customer satisfaction ratings for effectiveness, student interaction, and engagement.
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Major Contributions:
• Achieved annual firm revenues exceeding $50K through strategic project management and client portfolio leadership, consistently surpassing delivery goals.
• Designed and facilitated innovative project management courses and workshops emphasizing creativity, incorporating theater, games, and movies to enhance participant engagement and knowledge retention.
• Developed and implemented robust project management execution standards, enhancing governance processes and portfolio monitoring, particularly in agile methodologies.
Senior Project Scheduler and Controls Specialist - Intesa, PDVSA-Saic Joint Venture Oil Industry – Venezuela 2001 – 2003 Co-founded the company's Project Management Office, instrumental in developing methodologies, governance frameworks, resource allocation strategies, and process optimization initiatives. Led the tracking of multiple project roadmaps to ensure alignment with organizational goals. Coordinated project timelines seamlessly across internal departments and external stakeholders to ensure cohesive execution and alignment with strategic objectives. Major Contributions:
• Implemented robust risk mitigation strategies, slashing project issues by 40%.
• Ensured projects met stringent time, cost, and quality benchmarks, boosting project efficiency by 25%.
• Efficiently planned and controlled IT telecommunications projects, achieving on-time delivery within cost and quality parameters through proactive risk management.
Additional Experience
Project Management Consultant - Ernest & Young Consulting - Venezuela Education & Credentials
Master’s degree in organizational leadership - Geneva College, Pittsburg, PA Master of Business Administration - Jose Maria Vargas University, Venezuela Languages
Spanish – Natives
English – Fluent
Professional Development
Agile Project Foundations
Agile Project Management
Foundations of Project Management
PRINCE2 Certification Preparation - Fundamental Concepts Scrum Foundation Professional
Life & Leadership Coaches
ITILv3
PAG (Advanced Program Management)
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