Customer Service Front Desk
Resume:
Mendy Jackson
Tulare, CA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Direct Support Professional (DSP)
Steele Quality Living - Visalia, CA
August 2023 to Present
• Assist individuals with disabilities with their daily living activities.
• Administer medication(s) according to guidelines.
• Aid in implementing treatments, training programs, and developmental/behavioral plans.
• Encourage community participation.
• Document all observations and daily progress notes.
• Communicate effectively with team members.
• Assist individuals in performing their cleaning responsibilities.
• Transport and accompany individuals to appointments, outings, and shopping.
• Perform other responsibilities and duties as assigned by your supervisor. Warehouse housekeeping
Volt Workforce Solutions - Visalia, CA
July 2022 to August 2023
• Reorganise shelves and pallets.
• Do weekly maintenance on equipment and machinery.
• Check and restock supplies when necessary.
• Pay extra attention to high contact areas
• Polish glass fixtures: Glass wall partitions, Glass windows, Glass doors and walls
• Check and confirm condition of fire escapes, fire extinguishers, emergency exits, sprinkler systems, and other emergency features.
• Removed trash
• Trained new hire
• Keep work areas neat and orderly, maintaining halls and floors free of slip and trip hazards, and removing of waste materials (e.g., paper, cardboard) and other fire hazards from work areas Guest Relations Representative
Motel 6 Visalia - Visalia, CA
August 2012 to June 2022
• Utilizing office equipment to assist guests with check in/out process.
• Problem solve assorted issues guests may have.
• Maintain a neat/clean sanitary office and lobby.
• Process payments with cash/card/Direct Bill.
• Provide top quality customer service in a timely manner.
• Create housekeeping boards/schedules.
• Plan and organize staff parties and meetings.
Cashier/Cook
Sierra Minit Mart - Tulare, CA
November 2018 to May 2020
• Utilize register to assist customers in a fast paced environment.
• Deep fry deli food, prep and sanitize sandwich station.
• Count all register drawers and safe for opening and closing shifts.
• Take inventory and place orders.
Education
Certificate in Human Services
College of the Sequoias - Visalia, CA
January 2001 to June 2003
High school diploma in General Studies
Tulare Western High School - Tulare, CA
August 1991 to June 1995
Skills
• Guest Relations Experience
• Front Desk
• Night Audit
• Cash Handling
• Guest Relations Experience
• Front Desk
• Night Audit
• Cash Handling
• Guest Services
• Upselling
• Cleaning Experience
• Autism experience
• Leadership
• Spanish
• Customer service
• Computer literacy
• Computer skills
• Sales
• Office Management
• POS
• Commercial Cleaning
• Retail Sales
• Filing
• Janitorial experience
• Customer service
• Sales
• Cash register
• Retail sales
• Cash handling
• POS
• Guest services
• Typing
• Leadership
• Negotiation
• Guest relations
• Conflict management
• Windows
• Continuous improvement
• Front desk
• Software troubleshooting
• Interviewing
• Forecasting
• Clerical experience
• Property management
• Desktop support
• Schematics
• Accounting
• Bookkeeping
• Payroll
• Cooking
• Hospital experience
• Google Docs
• Salesforce
• Human resources
• Office management
• Data analysis skills
• Schedule management
• Budgeting
Languages
• American Sign Language - Intermediate
Certifications and Licenses
CPR Certification
August 2023 to August 2025
Certified Medication Technician
August 2023 to Present
Food Handler Certification
August 2023 to August 2025
Driver's License
September 1995 to September 2024
First Aid Certification
August 2023 to Present
Assessments
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Front desk agent (hotel) — Proficient
May 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Retail customer service — Proficient
February 2023
Responding to customer situations in a retail setting Full results: Proficient
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
May 2023
Identifying and resolving common customer issues
Full results: Proficient
Cooking skills: Basic food preparation — Proficient February 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Call center customer service — Proficient
February 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Caregiver fit — Proficient
April 2022
Measures the traits that are important for successful caregivers Full results: Proficient
Workplace safety — Proficient
January 2023
Using safe practices at work
Full results: Proficient
Warehouse safety — Proficient
April 2023
Using safe practices in a warehouse setting
Full results: Proficient
Nursing assistant skills — Proficient
April 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Cleaner fit — Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Home health aide skills — Proficient
April 2022
Providing care to patients in a home setting
Full results: Proficient
Work style: Conscientiousness — Proficient
April 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work motivation — Proficient
April 2023
Level of motivation and discipline applied toward work Full results: Proficient
Scheduling — Proficient
June 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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