Customer Service Boca Raton

Istvan Daru

**** ****** ***** ****. ** apt:**** Boca Raton FL 33487,

*****.****@*****.***, 252-***-****

Resume Food & Beverage Management Positions

Dear Madam/Sir,

Highly experienced and competent professional, offering 30+ years of continental experience across EU and US within the hospitality industry entailing food and beverage operations management, restaurant/ bar administration, inventory control, customer service, grievance resolution and facilities operations . Known as an innovative, hands-on troubleshooter who can rapidly identify guest problems, and implement corrective actions in challenging and demanding environment. Confident and poised, in interactions at all levels, with strong commitment to superior customer service. Holds high personal standards and displays the ability to work in multicultural environment.

Career Progression:

Food & Beverage Manager - September 2023 - April 2024 Mizner Country Club Boca Raton FL.

- Involve in menu changing, creating new Wine list and Wine program, hiring, training, scheduling 75 team members, inventory, payroll, interacting with members,

Restaurant Professional - May 2021 - September 2023 Steamers Seafood OBX, NC

- Be part of the managing team, taking care of guest issues, hiring, training, payroll, ordering, inventory,

Food & Beverage Manager - May 2020 - May 2021 Sunderling Resort & Spa OBX, NC

- Managing Food & Beverage Department through Covid-19 pandemic, Hiring, training, ordering, inventory, payroll, creating take-out system,

Director of Food & Beverage - August 2018 – May 2020 Suntree Country Club, Melbourne FL

- Re-organized Food & Beverage Department, creating new menus, build wine room, creating wine list and wine club, hiring, training, payroll, ordering, inventory, taking care of member issues,

Department Head of Food & Beverage - May 2017 – August 2018 Congressional Country Club, Bethesda

MD

- Responsible 3 restaurant operations, 3 meal casual restaurant, steak house, formal dinning room,

about 85 team members, hiring, training, scheduling, payroll,budgeting, taking care of wine program,

Educational Qualifications:

Bachelor Degree in Restaurant & Hotel Food and Beverage Management Hospitality University, Budapest Hungary

Degree in Service / Cooking – Pastry / Customer Service 4 years

Rozsa Ferenc Hospitality and Culinary Trade High School, Budapest Hungary

Certifications:

Safety and Food Safety Certification, Sexual Harassment Training Certification, Emergency First Aid and Resuscitation Certified, Wine Sommelier Certification, Hungarian Wine Academy

Languages:

Fluent: Hungarian, German, English

Basic: Italian, Russian, Spanish

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