Customer Service Data Entry
Resume:
Mackenzie Gamble
Little Rock, AR *****
**************@*****.***
Personable, Responsible Employee With Over 10 Years of Customer Service/Retail Experience and 5 Years of Clerical Experience. Dependable, and Team Player Actively Looking for Employment To Showcase Knowledge and Experience To Perform Day to Day Job Duties. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Receptionist/Office Assistant
Tri-State Overhead Crane/Randstat-Little Rock, AR
March 2024 to May 2024
This position started as a contract and lasted 2-3 months. *100% on-site (NOT Remote) * Duties: Filing, Scanning, Answering emails, Sorting mail & Directing phone calls/taking messages Customer Care Representative
Sykes Enterprises Alpine Access (DispatchHealth)-Remote September 2021 to March 2022
Work from home position, Responsible for answering inbound calls, Verifying Patient Demographics, Verifying Health Insurance and Eligibility, Scheduling Appointments, Ensuring Patient Privacy and Adhering to all COVID-19 Procedures.
Call Center Representative
Paramount Staffing, Inc.-Atlanta, GA
November 2020 to March 2021
Work from home position Responsible for Answering Incoming Calls For Customers Wanting To Make Payments on Utility Bill, Make Payment Arrangements On Customer Account, Start/Stop Electric Service, Create and Edit Work Requests, Data Entry.
Medical Receptionist
Arkansas Psychiatric Clinic-Little Rock, AR
July 2018 to August 2019
Responsible for Checking In/Out Patients, Appointment Scheduling, Answering Telephones, Medical Insurance Verification, Copy, Scan, Fax and Maintain Patient Privacy. UP1 Packer Lorea'l-North Little Rock, AR
March 2018 to July 2018
Responsible for ensuring Quality on all Cosmetics. (Lipstick, Mascara, Concealer etc..) Pack Boxes To Load on Trucks for Delivery, Maintain and Adhere To All Safety Procedures. Cashier
Gandolpho's Deli-Little Rock, AR
November 2017 to March 2018
Floor staff, Responsible for cashier duties, Waiting Tables, stock, restock of products, and handling customer complaints.
Access Coordinator II
UAMS-Little Rock-AR
December 2014 to January 2017
Greets patients, Check in patients, Check out patients, Schedule appointments, verify insurance, enter insurance policy information, inquire about patient referrals, collect co-payments, sort patient Disability and FMLA paperwork, scan documents, assist with patient work ques in Epic and maintain patient privacy. Customer Service Associate I
FIS Global-Little Rock-AR
March 2014 to November 2014
Resolved product issues and shared benefits of new technology, Password resets, Data Entry and responded to service requests in an inbound call center. Customer Consultant
FedEx Office-Little Rock, AR
April 2013 to November 2013
Interact With Customers and Retail Buyers To Follow Up On Shipping Statuses and Expedited Orders, Promptly Responded To General Inquiries From Members, Staff and Clients via Email, Data entry, Design and print.
Customer Service
Chenal 9 Plus IMAX Theatres-Little Rock, AR
June 2008 to January 2013
Successfully interacted with customers and retail buyers to expedite orders, Worked as a team member performing cashier duties product assistance cleaning. Also, cross-trained and provided back-up for other employees when needed.
Education
High School Diploma in Technology
J.A. Fair High School - Little Rock, AR
August 2006 to May 2010
Skills
• EMR Systems
• Insurance Verification
• Medical Office Experience
• Medical Receptionist
• Medical Records
• Medical Scheduling
• Microsoft Office
• Patient Care
• HIPAA
• Epic
• Phone Etiquette
• Computer Skills
• Medical Terminology
• Hospital Experience
• Office Administration
• Medical Billing
• Data Entry
• Triage
• Restaurant experience
• Serving
• Food service
• Cooking
• Microsoft Excel
• Medical office experience
• Microsoft Word
• CPT coding
• Medical terminology
• EMR systems
• HIPAA
• Epic
• Medical records
• Customer service
• Front desk
• Data entry
• Windows
• English
• Typing
• Time management
• Clerical experience
• Spanish
• Bilingual
• Dental terminology
• Sales
Certifications and Licenses
Driver's License
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