Customer Service Representative
Resume:
Summary
Landin Huy Vu
***** ***** ******, ****** *****, CA 92843 657-***-****
**********@*****.***
Results-focused customer service representative offering more than 25 years of progressively responsible experience. Providing customer service, dispatching and managing work orders, tracking customer inspections, and managing overall relationships with clients and vendors. Customer and supplier interface for quality issues and analysis. Interpersonal skills that exude a calm and poised demeanor even in high-pressure situations.
Experience
03/2022 – 04/2024 Advanced Thermal Sciences Corporation Anaheim, CA
Quality Administrator
Material Review Board management (MRB)
Return Material Authorization management (RMA)
Training DB management
ISO 9001:2015 based internal audits
QMS documentation management
Customer sensitive supplier quality issues follow ups with critical suppliers
Support global QMS-critical processes documentation
QC Inspection workload management
08/2021 – 12/2021 Consolidated Fire Protection Irvine, CA
National Accounts Representative
Receive and dispatch work orders to customer expectations.
Track all open and closed work orders, updating status notes, providing reports with schedule dates, estimated completion dates, and close dates.
Communicate status of all work orders to affiliates and customers, following up daily for accurate and timely completion.
Obtain inspection purchase orders from the customer and dispatch the inspection work orders to affiliates in a timely manner.
Request and submit proposals for additional repairs/services and to correct deficiencies.
Follow up on completed inspections with affiliates to make sure the reports, paperwork, and invoices are sent to National Accounts in a timely manner.
Review the Call Analysis report from your account manager and provide status on work orders.
Vixxo Norwalk, CA
09/2013 – 04/2020
Customer Service Representative
Receive and respond to service requests and proactively manage preventative maintenance (email, phone, Fusion), document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately, and within required customer service level agreements.
Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
Connect with customers and build appropriate rapport to understand needs, expectations, and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.
Conduct customer satisfaction surveys within the designated time frame following proper procedure and protocol.
06/2011 – 06/2013 Trident University International Cypress, CA
Student Service Representative
Process and evaluate student transcripts to verify accreditation and degree award, satisfy admission requirement and status, and upload into student electronic file.
Provide student with admission support through direct communication such as phone and email.
Worked with Career Services Advisors: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
09/1998 – 02/2011 Pharmavite Nature Made Northridge, CA
Art Department Expeditor
Responsible for the opening and maintaining new and existing graphic artworks.
Coordinate projects with teams of marketing, graphic designer, packaging, purchasing, and vendors.
Education
09/1991 – 06/1992 Ameritech Computer/Electronic Colleges, Inc Van Nuys, CA
9/1993 – 06/1995 California State University Northridge Northridge, CA
Epicor, Smartsheet: Failure Analysis, Service Calls Log, Non-Conformance and Repair Log, and Approved Supplier List, Siebel, Macintosh Photoshop and Illustrator, Health Connect Health Information System, AS 400, and OUniversity Admission Software.
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