Customer Service Representative

Dezanae Martin

Sacramento, CA 415-***-**** ******.*******@*****.***

EDUCATION

Sacramento State University Sacramento,

CA

Bachelor of Science in Health Science Expected

Graduation Date 05/2026

Minor in Psychology

College Track Scholar

Sacramento, CA

EXPERIENCE

Chase Center San

Francisco, CA

Guest Service Representative

09/2023-05/2024

● Informing guests where their seating destination is once scanned their ticket and showing maximize hospitality.

● Maintaining and monitoring events to stay aware of potential problems.

● Help guests in a timely fashion and demonstrate customer service in an excellent manner. Buffalo Wild Wings Daly City,

CA

Cashier/Hostess

09/2022- 02/2023

● Effectively serves the needs of the Guests and ensures that Guest needs are met and exceeded.

● Seated guests at tables in an orderly manner and made sure guests leave satisfied.

● Maintained cleanliness of the entrance area, floors, windows, door glass, outside, ect.

● Maintained a clean and sanitary workstation, using “clean as you go” practices.

● Followed opening and closing checklists when working at the station.

● Served as an active team member and communicates with the entire team

● Use POS to assign tables, look up orders and ring up guest orders.

● Answers calls in a professional and timely manner within three rings of customer calling store. Fed Ex Ground

Sacramento, CA

Package Handler

06/2022-08/2022

● Safely handled packages while maintaining an organized and manageable work area.

● Thoroughly scanned packages and put them in designated areas to follow protocol

● Unloaded trucks that contain packages and place them outside of the truck to support the team Wingstop

Cashier

Sacramento, CA

01/2021-12/2023

● Safely and with direct actions handles cash and cash services.

● Ringing customer orders up with a POS System professionally to assist a customer.

● Handles customer service orders and in a timely manner and fashion.

● Helping to maintain the front of the store, cleaning, stocking, being the face of the restaurant when customers need help.

● Supervision of front of house maintaining guest support etc. Women's Leadership Group

Sacramento, CA

Student Participant

08/2019-08/2019

● Selected to participate in a women's leadership group focused on uplifting rising and current professionals within the health sector

● Engaged in discussion with other women focused on world issues that affect us socially and professionally

● Learned strategies to help me become an effective leader in my community, school, and workplace

● Learned ways to build my confidence, uplift others, and engage in public speaking SKILLS & INTERESTS

Technical Skills: Microsoft Office, Google Suit, POS System Skills: Effective Communication, Public Speaking, Taking Initiative, Teamwork, Attention to detail, Typing 40+ WPM, Management skills, Professionalism, Excellent Customer Service.

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