Customer Service Agent
Resume:
RAJAN KHOKHAR
CUSTOMER SERVICE AGENT
SKILLS
Self-management skills.
EDUCATION
Master’s degree
Business Sector management
Boston University
**** – 2017
EXPERTIES
ABOUT ME
Energetic Customer Service Agent with 4+ years of experience resolving complex customer inquiries. Excellent communicator with multi-tasking abilities and with superb presentation skills. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Very effective in motivating others to reach their optimum potential. I'm Looking to apply proven customer supportability, negotiation skills, and strong market knowledge as a Customer Service agent,
EXPERIENCE
Customer Services Representative
Royo InfoTech 2020/01/06 - Present Handle customer inquiries, complaints, billing questions, and payment extension/ser- vice
requests. Calm angry callers, repair trust, locate resources for problem resolution, and design
best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations, and
consumer affairs divisions.
• Resolved an average of inquiries in any given week and consistently met performance Strong work
Computer skills.
Boston University
2012 – 2015
Organizational skills.
Active listening.
Communication.
Computer skills.
Customer service.
Interpersonal skills.
Leadership.
Management skills.
Problem-solving.
Problem-solving skills.
Open-mindedness.
****************@*****.*** Mississauga, ON
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Administrative Studies
Ava InfoTech 2019/02/09 - 2020/01/01 Attracts potential customers by answering product and service questions; suggesting
information about other products and services. Process orders, prepare correspondenc- es and
fulfill customer inquiries to ensure customer satisfaction.
• Open and maintain customer accounts by recording account information benchmarks in all areas (speed, accuracy, and volume).
• Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
• Helped the company attain the highest customer service ratings and earned 100% marks in all categories (communication skills, listening skills, problem resolution, and politeness).
• Praise for initiative, persuasiveness, intense customer focus, and dependability in performance evaluations.
Phone
Bachelor’s degree
Customer Services Representative
Address
• Microsoft Office Suite
• Salesforce
• Zendesk
• Hubspot
• Livechat
• Zopim
• Ringcentral
• Google Drive (Sheets, Docs, etc.)
• Conference calling Software (Zoom,
• Skype, GoToMeeting, Microsoft Team, Google meet)
• Evernote
• Trello
• Slack
• Prezi
• MS Office 2010
• MS Project
• Project Libre
• Win 7/8
• Chrome
Code InfoTech 2018/05/06 - 2019/01/25
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file Documents
• Follow communication procedures, guidelines, and policies Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
INTERESTS
Tools
Cricket
Football
Travelling
E Gaming
Swimming
Customer Services Representative
Contact this candidate