Customer Service Construction Manager

Rafael J. Rivera 210-***-****

*** ******** ******, *** *******, Tx 78228 ************.**@*****.***

Professional Profile

Seeking a challenging and rewarding position which allows me to better serve customers and employees through customer service, innovation, productivity, and coordinating and implementing process improvements.

Professional Experience

CERTIFICATES OF COMPLETION: 1 – 5 YEAR SAFE DRIVING

10 YEAR SAFE DRIVING

OSHA 10 Certificated

Lennar- March 2022- January 2023:

Construction Manager-

Supervise and direct all aspects of the community from the inceptions to move-in

Responsible for quality control and construction

Supervise and direct all aspects of construction for which includes off-sites, and on-sites

Responsible for schedules and ensures the workmanship of all work by inspecting and approving trade partner’s work

Responsible for safety issues as delegated within assigned communities

Ensure the work is in compliance with city or county requirements and building codes

Maintain records of all changes in the community, such as change orders and/or purchase orders

Responsible for inspections and corresponding paper works

Approve all trade partner’s invoices with regard to work completion and quality

Coordinate with Purchasing Department regarding budgets and quality of trade partners

Coordinate with various managers/departments regarding plans and specifications

Gunn Honda -August 2017 – April 2019:

Internet Vehicle Sales Person

Responsible for selling vehicles at dealership maximizing profit, volume and customer satisfaction standard

Communicated (verbal and written) with customers and personnel from all dealership departments

Initiated and completed sales documentation

Responsible for basic understanding of vehicle financing and principles of equity and depreciation

Analyzed the needs of customers and how to best respond to those needs

Maintained organizational skills along with excellent marketing and selling skills

Delivered vehicles to customers to ensure that the customer understands the vehicle’s operating features, warranty and paperwork, and to lay the foundation for customer loyalty

Kept abreast of incoming inventory, features, accessories, etc., and their benefits to customers

Established personal monthly goals and devised a strategy to meet those goals

United Parcel Service-September 2005-May 2017:

Service Provider/Driver

•Delivered and picked up UPS packages efficiently and effectively

•Customer Service Skills • Used hand held scanner to record all delivery and pick ups

•Learned and properly executing UPS safe driving methods

•Able to remember word for word UPS' safe driving habits (5 Seeing Habits & 10 Point Commentary)

•UPS holds safety as a core value - you are expected to adopt safety as your own personal value

•Worked in a fast-paced environment

•Excellent time management skills

•Ability to make decisions

•Handled stressful situations

City of San Antonio- 2002-2005:

Parks and Recreation Department

•Performed record keeping duties such as compiling complete results of team scores, individual statistics, and spectator attendance at sports events for league and tournament plays.

•Prepared playing facilities for league play or activities (Gyms, Tennis courts, and Softball diamonds).

• Directed visitors to proper person, facility, or office, according to their requests.

•Performed assorted maintenance duties pertaining to spectator areas, restrooms, and scorekeeper areas.

• Organized training programs and/or a variety of recreational activities for participants.

•Assigned and/or submitted payroll for game officials for tournaments or extracurricular activities or referee athletic games.

•Lead activities such as recreational sports, games, and arts & crafts.

• Ensured equipment is in safe working condition, and may check facility for safety hazards prior to start of play each day.

Education

San Antonio College – 2000-2003

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