Quality Assurance Test Engineer

JONATHAN M. MARTINEZ

Los Angeles, CA 818-***-**** **********@*****.*** https://www.linkedin.com/in/jmm818 OBJECTIVE

Pursuing a challenging and responsible position in Software Quality Assurance. QA Test Engineer with proven success in meeting aggressive deadlines. Adept at taking projects from start to finish. Skilled in writing test plans/cases and performing database and network testing. Passionate about music, TV, media of all types, and strongly interested in a role within. Thrives in a fast-paced environment. Outstanding team player, detail-oriented, and quick learner with strong analytical and problem-solving skills. Ready for the next opportunity to join a team with like-minded interests SKILLS

• Critical thinker with proven track record of testing/engineering with quality and precision

• Strong verbal and written communication skills

• Quick learner, adaptable to environmental changes, needs, and developments

• SDLC, including Smoke/Sanity/Performance testing, specializing in A/V, video games, applications, web

• Create/Execute/Regress: Test Plans, Test Suites, Test Cases in Agile and Waterfall Methodologies

• Test Planning of objectives, scope, strategy and approach, environment, and test data

• Stay current with industry trends, QA methodologies, and advancements in mobile technology

• Participate in training, workshops, and conferences to enhance leadership skills and technical expertise

• Collaborate effectively with cross-functional teams, including developers, project managers, and designers, to align with project goals and requirements

• Balance multiple projects in various roles: QA Feature Lead, QA Tester, and Analyst

• Meet regularly with management to ensure product milestones are defined, understood, and are being met

• Regularly share feedback, present reports, collaborate with others, and triage issues in bug databases

• Manage a geographically dispersed team (remote) to meet business needs and requirements

• Participated in code reviews for validation of requirements, changes, affected areas, ensure testability

• Ticketing Systems: JIRA/Confluence, Pivotal Tracker, Bugzilla, Zendesk, Test Link, DevTrack

• Video formats: MP4, MOV, AVI, WMV, AVCHD, FLV with compatibility on QuickTime, VLC, and WMP

• Operating Systems: Windows, MacOS, Linux, Android, iOS

• Programming Languages: Python, JAVA, C knowledge

• Wireless understanding between Bluetooth-capable and Wi-Fi-capable devices, products, and accessories

• Wi-Fi – IEEE 802.11a/b/g/n/ac protocols, range, strength and stability

• Bluetooth (C & LE) connectivity; central/peripheral with mobiles, accessories; headphones, and soundbars

• Consoles/Handhelds: PS, XBOX, Nintendo, Sega, Intellivision, Atari, Neo-Geo

• Misc. tools/repos/software: Crashlytics, Google Analytics, Wireshark, JMeter, Postman, SoapUI, Kubernetes, Containers, Final Cut Pro, Xcode, Aspera, Segment.io, deploy.io, Sauce labs/Browser Stacks, Codebase, SAP, Drupal, Sikuli, Amazon Web Services (AWS), Bitbucket, GitHub EXPERIENCE

Software Engineer (DIRECTV), Artech LLC, El Segundo, CA Nov 2022 – May 2023

• My focus on this assignment was the GEMINI streaming device

• Wi-Fi connections and satellite communication, router sync to proper protocols for each WLAN setup

• Local Network for customers connecting smartphones, tablets, computers and STB’s to internet

• IR/RF signals to remote for pairing; verifying disruptions

• Knowledge of Python, Java, and C understanding of language for APACHE environment testing

• Lab full of routers and modems creating interference; Faraday cages necessary for isolation

• Help monitor CI/CD pipelines for activity, validation and additional tests

• Ad insertion, monitoring purchasing and digital content appearing at specific times without issue

• Create test plans using the scope of work, and other specifications of new products and features in accordance with company requirements, industry standards

• Help reproduce field issues in-house to help retrieve additional data for developers

• Performing large-scale hardware stress and performance testing for new/legacy products using test racks

• Coordinate with the QA Manager to supply proper test application training to other QA testers, as well as the overall supervision of two QA test teams

• Coach and assist a team of six QA Testers with various projects and responsibilities

• Pika automation was maintained for stress and routine testing Support Engineer (DIRECTV), LWS Research, El Segundo, CA Feb – June 2020

• During the pandemic, assisting remote workers the most; rebooting systems, updating hardware/software

• Set up dynamic workstations for testing; configure routers, grant access, and perform upgrades/updates

• Troubleshoot issues with Testing racks of hundreds of Servers/Clients and mesh setups

• Respond to and resolve support tickets raised by customers or internal users. This involves understanding the issue, troubleshooting, and providing solutions

• Escalate complex issues to higher-level support teams or developers when necessary and ensuring proper handoff and communication with information/logs to assist

• Monitor systems/infrastructure to proactively identify and address potential issues before impacting users

• Assist with software updates, patches, upgrades and ensure they are rolled out smoothly without disruption Senior QA Engineer (DIRECTV), Nevelex, El Segundo, CA Oct 2015 – Dec 2019

• Ownership of HS17 for Tuning and Streaming feature test area, new product for DirecTV

• Create Test Plans and Test Cases for Tuning & Streaming. Also assigned to assist with SHEF feature area

• Validated Firmware updates as well as downgrades for testing needs

• Performing tests with soundbars, remotes, different satellites, APG, Apache sandbox

• New Relic and Wireshark were also used to maintain traffic and performance data at different extremes

• Ensures that the set-top box correctly receives, decodes, and displays satellite signals, provides a seamless user experience, and integrates properly with other home entertainment systems.

• Maintained all the incoming/outgoing coaxial connections from the roof (dish) and set conditions for many testers on the team daily. Applied hardware and software needs for our Testers

• Coincide with the Mobile group; verify Tablets and mobile devices for in-home and out-of-home testing

• Implemented full-scope workbenches to enable the ability to validate required hardware/software revisions

• Leveraged unused workspace to maximize testing validation by multiple units/builds

• Bitstream setup with Modulators using Linux and Windows XP/7/10 for sandbox environment testing

• Participated in incident post-mortems, suggesting improvements to processes, tools, and documentation to enhance overall support efficiency and customer satisfaction QA Consultant, HopSkipDrive, Mid-Wilshire, CA Mar – Sept 2015

• Performed drives, walks and other real-case scenarios

• Documented and participated in many developer test runs with iOS, Android and browsers on hand

• Intermediate understanding of Geo-Fencing / Geo-Location and Google APIs for applications

• Monitor tools like dploy.io, for data protection and privacy – Segment.io for customer data collection

• Managed validating multi-platform application development on both iOS and Android

• Create/Maintain Test Cases, Test Plans and data related to testing.

• Monitor pipeline CI/CD errors and tests for developers

• Worked with the Customer Care team to verify Field issues as discovered in real-time through the Web and App (Driver/Rider/Parent)

Mobile/Desktop QA Analyst, Trailer Park Inc., Hollywood, CA Mar 2014 – Oct 2014

• Perform black box testing of web, including Oscars, Disney, Toshiba, Showtime, Microsoft, and Apple

• Create/Maintain Test Cases, Test Plans and data related to testing.

• Documentation of issues; group testing and regressions

• CMS was used for the Oscars website, where QA assisted in content implementation, and design layout

• Utilized Sikuli automation for commonly accessed areas

• Worked on multiple SmartGlass applications for XBOX

• Edited audio content for eBook publication on the iPad, Kindle and Nook tablets QC Technician, Deluxe Digital Distribution, Burbank, CA June 2011 – Nov 2012

• Responsible for tracking and transmission of incoming and outgoing digital assets

• Facilitated ingest and encoding of digital assets, including IQC of Mezzanine level assets, troubleshooting and resolving pipeline errors, and EQC of the transcoded product

• Focused on file corruption, resolution/aspect ratio, a/v sync, bitrate and quality loss, metadata errors, insufficient system resources, file path and naming convention issues, check logs, update tools

• Maintaining customer priorities across multiple content providers/studios to ensure all content is live on all services by the start of the EST / VOD windows

• Final Cut Pro to edit out MPAA, FBI and other unwanted content to the millisecond(s)

• Assisted in creating SOPs for IQC, EQC, and incoming and outgoing asset transmissions Mobile QA Lead, Konami Digital Entertainment, El Segundo, CA Aug 2007 – Sept 2010

• Lead/mentor a team of five QA testers, ensuring clear task delegation and alignment with project timelines

• Work with outsourcing teams in different time zones to maximize the most out of production

• Create/Maintain Test Cases, Test Plans and data related to testing.

• Leadership/team management, bug tracking and reporting, process improvement, release management

• Responsible for project planning and implementing QA test processes and methodologies to ensure compliance with QA standards, company guidelines, and regulations

• Manage project budgets effectively, monitoring QA activities and resource allocation expenses

• Conduct regular performance reviews and provide feedback to foster professional growth and development

• Ensure adherence to financial constraints while maintaining quality standards, meeting project objectives

• Provide daily updates on testing progress, issues, and risks to the team and Director

• Prepare/present weekly/monthly summaries of QA activities, metrics, and results to senior management Intermediate understanding of Geo-Fencing / Geo-Location and Google APIs for applications Mobile QA Tester

• Continued to work on J2ME and BREW devices with the cable loading method

• Documenting issues into PVCS Tracker. SAP was for company data and organizational communication

• Focus on Checklists from carrier, internal, and other industry standards

• Help manage the inventory of handsets by creating an internal system for tracking

• Run, help modify, and update Test Plans/Cases for clarity in daily, weekly, and monthly reports Mobile Device Coordinator, Walt Disney Internet Group, Burbank, CA Jan 2006 – Aug 2007

• Created Purchase Orders for mobile devices/accessories (Pay-Pal/eBay, SAP, and other online vendors)

• Pay carrier bills (allocating costs to different departments; ensuring plans are active and adequate for testing procedures, changes of any kind, and upgrades/downgrades as needed for testing)

• Maintain inventory of handsets and loading cables using the WASP database

• Daily tasks of coordinating asset distribution, providing technical support to users, troubleshooting hardware and software issues, and liaising with IT to resolve complex problems promptly

• Worked with many departments in-house, along with 3rd party vendors; shipping and receiving assets Mobile QA Tester

• Load BREW and J2ME handsets with cables (.jad/.jar files); Test Plan/Case creation/execution

• Performed tasks outside of my role: porting, database management, and inventory management

• Create and run Test Plans/Test Cases

• Worked closely with multiple departments, ensuring timely deliverables; bug documentation/regression

• Contributed to the strength of the QA team by advising newly hired testers in writing defects, familiarizing them with carrier standards, and loading new builds to handsets for testing EDUCATION

Undergraduate Education - General Studies Spring 2002 Pasadena City College, Pasadena, CA

Graduate with Honors - High School Sept 1996 – June 2000 John Burroughs High School, Burbank, CA

REFERENCES

Available upon Request

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