Customer Service High School

JEFFRY FLORENTINO BAUTISTA

**** ********** ****** • BRONX, NY 10466 • 646-***-**** • **************@*****.***

OBJECTIVE

To obtain a position that will enable me to use my skills,

education, experience and ability to work well with people.

EDUCATION

Manhattan International New York, NY

High School Diploma Graduated 2015

WORK EXPERIENCE

Cross Trainer August 2016-Present

Shake Shack Brooklyn, New York

Receives guests pleasantly, take orders and transmits to kitchen staff.

Consistently reinforce store standards with quality, cleanliness and diligence.

Supports managers before shifts about team's development, performance and store promotions.

Trains team members functions of stations in depth as it relates to proper cooking temperature, proper measurements, correct tools and safety towards allergens.

Ensures kitchen is closed in a timely, sanitary fashion at nights and prepared for opening in the mornings.

Kitchen Manager May 2013-May 2016

Chipotle New York, New York

Maintained a positive customer experience by ensuring safe and quality food was prepared and served.

Ensured that the restaurant crew is well trained and provided excellent customer service.

Upheld a clean and organized line with properly functioning line equipment.

Taught proper application of ingredients so that great tasting of food was served to customers.

Assisted with miscellaneous office administration duties such as banking, cash handling policies and office paperwork.

SKILLS

Youth mentoring Facilitation Community Engagement Problem Solving Organizational Skills Active listening Enlightened Hospitality Microsoft Office Data Research

Food Handlers FDA Allergen Literacy

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