Customer Service Representative
Resume:
Chava Caston
Dallas, TX *****
***********@*****.***
Customer service representative that’s dependable and equipped for fast-paced work and meeting customers needs. Also able to pay attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Frontier Communications
January 2019 to August 2022
Process appropriate order requests based on customer need
Liaison of company on initiatives that require customer contact (i.e., switch changes, updates, price increases., etc.,)
Educate customers on billing process, how to read bills and verify billing accuracy and manage assigned customer inquiries, disputes, and simple orders
Submit MACD and simple orders to provisioning groups through STATS/Salesforce system
Account auditing for billing accuracy and additional revenue opportunities where appropriate
Work with the account team to investigate churn cases within the account base and provide customers with contacts and escalation list of Frontier back offices. Customer Service Representative
Services Inc
February 2015 to November 2018
• Ensured great garment care to sell the products in their best condition at the right time
• Replenished sizes and allocation to the floor via efficient delivery
• Ensured all areas of the sales floor and back of the house are always clean and tidy and maintained cleanliness of the entire store
• Assisted customers through direct action or by supporting coworkers
• Worked with team members to utilize varied skill sets in order to provide exceptional customer service
• Contributed to the team and communicated effectively with other employees to attain goals Education
High school diploma
TSC Career Institute - Mesquite, TX
February 2022 to Present
High School Diploma
Wossman High School - Monroe, LA, US
August 2005 to December 2007
Skills
• Data Analysis
• Problem solving Skills
• POS operation
• Fast-learner, Leadership Skills
• Merchandising and Multitasking
• Excellent customer service and relationship building skills
• Cold Calling
• Management Skills
• Strong organizational skills with attention to detail
Contact this candidate