Customer Service Management Team

CHRIS CHAMP

Haltom City, TX 817-***-**** ********@*******.***

OBJECTIVE

Team builder who is acutely attentive to employee and guest needs. Detail-oriented and a problem solver. Warm and friendly demeanor with a record of accomplishment of successful sales, purchasing, management and negotiating skills. An essential part of any management team who contributes to the company’s long-term success.

E D U C A T I O N — EXPERIENCE

Cornell College

Bachelor of Science

K E Y S K I L L S —

Friendly,

courteous and

service-

oriented

Excellent

listener

Poised under

pressure

Recruiting and

hiring talent

Staff training

and coaching

Budget

management

Quality

assurance

Server

Plucker”s – Fort Worth, TX

2023 – present

Front of the house position. Greets guests, takes orders, delivers orders to guests, tends to all needs of the guest. Interacts with guests to provide world-class customer service. Assists other servers with same duties as needed. A superior team player.

Assistant Manager

Jimmy John’s – Fort Worth, TX

2023

Assists the franchisee in the operation of all aspects of the operation of the store

Manager

Whataburger Restaurants – Fort Worth, TX

2018 - 2023

As a member of the management team responsible for all facets of the day-to-day operations of a corporate restaurant. Helped grow sales by 15% annually. Was responsible for supervising shift and the ordering of all food and supply items for the restaurant.

Category Manager, Team and Retail Athletics

Nation’s Best Sports – Fort Worth, TX

2015 – 2018

Responsible for the daily oversight of the buying group activities of 75-90 retail/team sporting goods dealers. Planned and implemented two buying group shows per year. Helped grow the membership by 10%. Manager/Account Representative

Iowa Sports Supply – Cedar Falls, IA

1986 - 2014

Manager and lead salesperson of team sporting goods store. Worked independently and drove new business to the store, helping raise sales to

$3.5M/yr.

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