Customer Service Representative
Resume:
Darrius Wyche
Jacksonville, FL *****
********.*.****@*****.***
Authorized to work in the US for any employer
Work Experience
Personal Shopper
Walmart - Jacksonville, FL
November 2022 to Present
Skilled in using computers and web based applications to handle high volumes of workflow in team driven environment. Meets customer satisfaction standards, efficiency metrics and issue resolution targets to exceed customer expectations. Customer service representative bringing top notch skills and oral and written communication, active listening and analytical problem solving skills. Enhances customers experience by employing service oriented behaviors, Understanding customer desires and providing customized solutions to build loyalty.
Warehouse Associate
Amazon Warehouse - Jacksonville, FL
August 2022 to November 2022
Scanned items into bins for costumer orders, packaged items to proceed to shipping. Count items in bins to correct employee errors & to the correct Stow scan items into bins for costumer orders Receive receive items for employees to
Process into the system - Pack package items for shipping - Packer Skills Used Fast paced Load, receive and replenish.
Team Member
Pollo Tropical - Jacksonville, FL
December 2021 to August 2022
Take orders, make food, serve customers, handle money,clean work area and close store. Time management for food preparation and food service. Lead team in up-sells and cross-sells.
Multitasking working at different stations at once. Inspect and cleaned food preparation area.
Maintained food preparation processes.
Cooked food or prepared food items.
Served fresh, hot food with a smile in a timely manner. Operated large volume cooking equipment.
Greet customers and provided excellent customer service Performed cleaning duties.
Restock kitchen supplies, rotate food, and stamped time and date on food in cooler. Ensure food is stored and cooked at correct temperature. Cleaned equipment as assigned thoroughly and in a timely fashion. Wash cookware and utensils.
Communicated with clearly with co workers and customers. Dollar Tree Cashier
10320 Shop Ln - Jacksonville, FL
June 2021 to December 2021
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Received incoming product deliveries and relocated to storage shelves, coolers or bins.
• Lifted materials of varied weights on regular basis.
• Assisted customers by locating items and loading heavy purchases in vehicles.
• Greeted customers and retrieved requested products to drive satisfaction.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Blocked and faced all products on shelves and displays to meet company policies.
• Counted and stocked different types of merchandise to comply with inventory control tag requirements.
• Palletized merchandise for easy movement to sales floor locations.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Stocked and cleaned shelves while maintaining neat and orderly store.
• Assisted customers by phone regarding store operations, products, promotions and orders.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Educated customers on product and service offerings.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High school diploma
Riverside High School - Jacksonville, FL
August 2019 to June 2022
Skills
• Food Preparation
• Food Service
• Cash Handling
• Serving Experience
• Cleaning Experience
• Customer service (Less than 1 year)
• Retail sales
• Cooking
• Food Safety
• Cashiering (Less than 1 year)
• Kitchen Experience
• Host/Hostess
• Merchandising
• Culinary Experience
• Hospitality (1 year)
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