Customer Support Application
Resume:
ABOUT ME
I am loyal, hard-working, professional and conscientious and, I am
someone who takes pride in delivering each task to a high standard and I achieve this by working closely with other people within the team I also make sure I obtain a clear brief from my manager or supervisor as to what they want to me to achieve whilst working in the role I am employed. WORK EXPERIENCE
Petros Batiso
Date of birth: 13/01/1994
Nationality: Ethiopian
CONTACT
Addis Ababa, Kolfe keranio
Woreda 05,
Addis Ababa, Ethiopia
(Home)
**********@*****.***
https://www.linkedin.com/in/
petros-batiso-65150511a/
30/01/2022 – CURRENT Addis Ababa, Ethiopia
Highest level of I.T. customer support by ensuring Professional, courteous and timely services while maintaining confidentiality, integrity and availability.
Manage AD domain user Account and workstations.
Provides hardware and software support on low side. setup GFE and BYOD iPhone, Galaxy and other devices. Business application support
GO mobile and Go virtual services Management.
Manage the Microsoft SharePoint platform, E2, ILMS and myServices. Manages the DIN network in the compound.
Exchange Management Shell (ECP) Management
PIV Badge /MYID support
Security system (iPost) management and troubleshooting any security maintenance of computers.
Google cloud solution support
Address Addis Ababa, Ethiopia Entoto Street, 1014, Addis Ababa, Ethiopia 28/12/2021 – 25/07/2022 Addis Ababa, Ethiopia
Developing company policies and procedures and creating awareness for employees
Microsoft 365 implementation and Providing training for employees. Building infrastructures form the best practices.
Procuring and recommending IT Infrastructure
Working closely with new projects and follow up.
Setup new company infrastructure.
Address Addis Ababa, Bole sub city, Near to Imperial Hotel, Addis Ababa, Ethiopia
13/05/2016 – 31/12/2021 Addis Ababa, Ethiopia
ICT infrastructure management and Administration
System support for end users (400+)
Data System Management And administration
Strategic Planning and deliver on time.
Cloud computing, VMware management, WebSphere
Troubleshoot and resolve end-user hardware, operating system, and software related problems.
Troubleshoot and resolve issues with LAN, systems and Voice Communication (fixed telephone, PBX or IP)
Ensure all Brewery IT hardware e.g., servers, printers, UPS, projectors etc. are working and in good condition.
Preform data backups and disaster recovery operations. Ensure System and Network Security
Plan, coordinate, and implement network security measures in order to protect data, software and hardware.
Manage the Brewery telecommunications infrastructure. Organize and provide users trainings.
Global Service Desk Management
Windows server 2008, 2008r2 and 2012, 2016
Exchange server Management
VMware
Ensuring and facilitating implementation of Company Digital systems
(Heilite2, SAP, O2I, Maximo and GSD)
SQL Server
Information Management Assistant US Embassy
IT Manager EEIG Construction (Contractual)
Senior IT Support, Site IT Manager Heineken
EDUCATION AND TRAINING
QualasV5
Address Lebenz Tower ( Bole sub city, behind Washington squire), 15526, Addis Ababa, Ethiopia 03/06/2014 – 27/12/2015 Hawassa, Ethiopia
Technical problem management like configure Networks, Telephone PBX and IPTV system. Supporting ERP Software and assists in report generation. Ensure printers for users are configured and working as required i.e., both local and network printers. Installs and test new hardware and software and creates user account on the Domain. Plan, coordinate, and implement network security measures in order to protect data with other IT Teams. Assesses computer training needs to update users.
Performs routine preventive maintenance.
Address Hawassa, Ethiopia, 291, Hawassa, Ethiopia
16/10/2013 – 18/10/2014 Hawassa, Ethiopia
Plan, prepare and deliver outstanding lessons to provide students with the opportunity to achieve their Potential.
Manage, develop and share resources to enhance teaching of ICT and Computing. Prepare lesson plans and schemes of work as agreed with the head of department. Maintain effective behavior management in classroom using positive behavior strategies to ensure learner’s engagement in the lesson.
Assess appropriately the work of the students following the course in accordance with the school assessment policy.
Participate in relevant meetings with colleagues, parents and be involved in links with external agencies as part of curriculum enrichment.
Supporting Teachers sharing material that can help Teaching and learning process. Address Hawassa, Ethiopia, Hawassa, Ethiopia
IT Technician South Star International Hotel
ICT teacher secondary school Hawassa Tabor Secondary and Preparatory School 26/10/2019 – 11/03/2022 Addis Ababa, Ethiopia
Address ICT Mart Building, Arat Kilo Behind Tourist Hotel 4th Floor Arada Sub-City, Woreda 9, 3214, Addis Ababa, Ethiopia Website https://www.actamericancollege.com/ 16/10/2011 – 26/07/2013 Gondar, Ethiopia
Address Gondar, Ethiopia, 196, Gondar, Ethiopia Website https://uog.edu.et/ 02/09/2018 – 06/09/2018 Cairo, Egypt
Website http://www.heineken.com/
30/12/2015 – 28/02/2016 Addis Ababa, Ethiopia
Website https://technobraingroup.com/tag/ethiopia/ 25/11/2020 – 01/12/2020
Website coursera.org
25/03/2021 – 05/04/2021
Website coursera.org
MSc in Computer Science American College of Technology BSc in Information Science University of Gondar
IT Infrastructure Heineken Competence Center
CCNA (cisco certified Network Associate ) Techno Brain IT Solution Cybersecurity and Internet of Things an online non-credit course authorized by University System of Georgia and offered through Coursera Foundations of Everyday Leadership an online non-credit course authorized by University System of Illinois at Urbana-champaign
LANGUAGE SKILLS
MOTHER TONGUE(S): Amharic
Other language(s):
English
Listening C2 Spoken production C2
Reading C2 Spoken interaction C2
Writing C2
German
Listening A1 Spoken production A1
Reading A2 Spoken interaction A1
Writing A2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS
Network engineer cyber security managment Network concepts knowledge (NAT, DNS, DHCP, Firewall rules) Microsoft Technologies (O365, Teams, Sharepoint, Active Directory, Azure, Exchange, etc.) Cloud Platform Network System Design Network Maintenance and Troubleshooting Installing and operation of Microsoft XP, Windows 7,8 & 10 MS-Office Project writing, project development &project management Net 01/11/2020 – 21/11/2020
Website coursera.org
27/08/2020 – 05/09/2020
Website coursera.org
21/05/2020 – 06/11/2020
Website coursera.org
28/11/2022 – 30/11/2022
10/12/2023 – 01/01/2024
Website https://coursera.org /verif y/BH M G NFVLS S 4R 18/03/2021 – 05/04/2021
Website https://coursera.org /verif y/NYXH ZS ET RYE7 19/01/2024
System Administration and IT Infrastructure Services an online non-credit course authorized by Google and offered through Coursera
International Leadership and Organizational Behavior an online non-credit course authorized by Universita Bocconi offered through Coursera Google Cloud Platform Core Infrastructure an online non-credit course authorized by Google and offered through Coursera
Microsoft SharePoint for Site Owners National Foreign Affairs Training Centre Foreign Service Institute
Networking and Security Architecture with VMware NSX An online non-credit course authorized by VMware and offered through Coursera Leading Teams: Developing as a Leader an online non-credit course authorized by University of Illinois at Urbana-Champaign
Person VUE Test Administrator
work Infrastructure (Advanced) Network Troubleshooting, Computer Hardware and Software Installation Fi rewall (Fortinet, Sophos, Checkpoint) Linux (Command line, user level and os knowledge) I.T. Troubleshooting Microsoft Windows Server All Versions VMWare vSphere / ESXi VOLUNTEERING
PUBLICATIONS
RECOMMENDATIONS
25/11/2013 – 20/09/2015 SNNPRS (Hawassa)
the task was done during the summer
Teaching unprivileged students and providing materials 2022
it's real environment work
it's under review by scholar's and going to published very soon. Secured Interprise Network Design
• Line Manager
Email *******@*****.*** Phone +251-*********
• I know the for several years and My supervisor for more than 5 years. Email ********@********.*** Phone +251-********* he was my supervisor, and he knows me very well.
Phone +251-*********
Hailu Desta System Manager at US Embassy
Alemseged Habtamu IT Manager
Wondwossen Amanuel Senior IT Officer at AU
Contact this candidate