Customer Relations Cold Calling

JAVON PEEBLES

Linden, NJ *****

929-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Hardworking employee enthusiastic and knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. SKILLS

Interpersonal communication skills

Customer Relationship Building

Customer Relations

Customer Service

Complex Problem-Solving

Negotiation Tactics

Customer Retention

Product and service knowledge.

WORK HISTORY

09/2022 to 11/2023 Sales Representative

Amazon – Albany, NY

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Generated additional sales opportunities with upselling and cross-selling techniques.

Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Expanded customer base through cold calling, networking, and relationship building.

Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.

08/2021 to 08/2022 DMV Clerk

Department of Motor Vehicles – Staten Island, NY

Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.

Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients. Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.

Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner. Consistently met daily quotas for processed transactions, contributing to overall office efficiency and success.

Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly. EDUCATION

01/2018 No Degree: Public Administration

John Jay College of Criminal Justice. - New York, NY 3.6 GPA

01/2016 High School Diploma

High School for Public Service-Heroes of Tomorrow - Brooklyn, NY

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