Data Entry Customer Service

SUMMARY

PROFESSIONAL EXPERIENCE

EDUCATION

SKILLS

Charlotte, NC 28216

********@*****.***

TEQUILA VAUGHN 704-***-****

CUSTOMER SERVICE DATA ENTRY

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Nuance

Reviewed and edited technical documents such as user manuals, installation guides, and system documentation.

Answered incoming calls, providing frontline customer support or assistance with product and service transactions.

Created and updated support materials for customers, including frequently asked questions and troubleshooting tips.

Developed comprehensive training modules to assist users in understanding the use of software applications.

Compiled data from various sources into a single document or database format. Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.

Conducted quality control checks on completed reports and corrected errors as needed. ECPI University

Medical Filing

Recording Histories

Routing Lab Results

Insurance Verification

Medicaid

Customer Service

HIPAA Compliance

Patient Intake

Inbound and Outbound Calling

Complaint Resolution

Paperwork Processing

Data Collection

Scheduling

Data Entry

Account Updating

Prioritization

Microsoft Office Expertise

Data Reporting

Database Maintenance

Report Drafting

Error Verification

Error Detection

Data Auditing

Data Input

Spreadsheet Management

Log Book Maintenance

Spreadsheet Creation

Database Updates

DOCUMENTATION SPECIALIST/MEDICAL TRANSCRIPTIONIST

BACHELOR OF SCIENCE IN

CRIMINAL JUSTICE

2022-2022

Queen City Assisted Living

Provided compassionate and attentive care to patients, ensuring personalized assistance and addressing their concerns with a strong focus on customer service. Recorded patient medication information accurately and efficiently, demonstrating exceptional data entry skills while maintaining meticulous records in compliance with regulatory standards. Utilized comprehensive data entry abilities to input and update patient medication charts, ensuring precision and timeliness in documentation for medical records. Updated existing customer and account information in the databases. Verified accuracy of data entered into system by comparing it to source documents. Greeted patients upon arrival and answered any questions they had about their visit. Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.

Updated patient files in accordance with company policy and procedure guidelines. MEDICATION AIDE

2019-2020

GIC Home Care

Demonstrated meticulous data entry skills in updating and maintaining patient charts, documenting vital signs, medications, and treatment plans with precision and attention to detail. Acted as a liaison between patients, their families, and the healthcare team, showcasing strong interpersonal skills and ensuring clear and supportive communication for improved customer satisfaction.

Demonstrated a customer-centric approach by assisting residents with daily tasks, fostering a sense of dignity and respect, and ensuring their comfort and satisfaction. Scanned documents into the company's database system using optical character recognition software. Utilized various software applications to enter, update, verify, and retrieve data efficiently. Maintained client confidentiality according to HIPAA regulations at all times. Updated patient files in accordance with company policy and procedure guidelines. CERTIFIED NURSING ASSISTANT

2011-2017

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