Jason Lionberger
Tempe, AZ 885288
************@*****.***
AT&T - U-Verse IT Agent
●Walked customers through troubleshooting on indoor wifi products
●De-escalating through providing resolution on every call
●Oversaw and corrected incoming invoices when needed
●Advised customer on purchases made to benefit clients and ensure customer satisfaction
APL Logistics - Logistics Specialist
01/ 2018 - 12/2020
●Dealt with goods preparation, shipment receipts, and shipment deliveries
●Helped organize transaction schedules
●Maintained inventory records
●Managed fleet maintenance programs
Convergys, AT&T - Retention Agent
06/2016- 01/2018
●Took escalated calls with 90% retention rate
●Assisted in 1:1 coaching and monitoring
●Retained accurate records of statistics
●Created data sheets for agents to improve call
●Followed up with agents for metrics for daily growth
EDUCATION
Sedona Red Rock High School, Sedona, AZ — Diploma
Class of 2012
References
Joseph Gesullo 602-***-****
Financial Advisor
Angel Albright 281-***-****
Sharps Compliance Manager
SKILLS
Adaptability
Problem Solving
Effective Listening
Self Motivated
Attentiveness
Microsoft Office Suite
Salesforce
LANGUAGES
English