Logistics Specialist Financial Advisor

Jason Lionberger

**** * *** ****** ***

Tempe, AZ 885288

928-***-****

************@*****.***

AT&T - U-Verse IT Agent

**/******- *******

●Walked customers through troubleshooting on indoor wifi products

●De-escalating through providing resolution on every call

●Oversaw and corrected incoming invoices when needed

●Advised customer on purchases made to benefit clients and ensure customer satisfaction

APL Logistics - Logistics Specialist

01/ 2018 - 12/2020

●Dealt with goods preparation, shipment receipts, and shipment deliveries

●Helped organize transaction schedules

●Maintained inventory records

●Managed fleet maintenance programs

Convergys, AT&T - Retention Agent

06/2016- 01/2018

●Took escalated calls with 90% retention rate

●Assisted in 1:1 coaching and monitoring

●Retained accurate records of statistics

●Created data sheets for agents to improve call

●Followed up with agents for metrics for daily growth

EDUCATION

Sedona Red Rock High School, Sedona, AZ — Diploma

Class of 2012

References

Joseph Gesullo 602-***-****

Financial Advisor

Angel Albright 281-***-****

Sharps Compliance Manager

SKILLS

Adaptability

Problem Solving

Effective Listening

Self Motivated

Attentiveness

Microsoft Office Suite

Salesforce

LANGUAGES

English

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