Customer Service It Support
Resume:
Sharone Shlomo
Brooklyn, NY *****
*******.******@*****.***
Highly driven & knowledgeable individual who holds himself to the highest of professional and ethical standards, seeking to utilize past experience & knowledge to grow in the human services profession.
EDUCATION
CUNY SPSS, NY, NY Earned December 2023
Bachelors of Science Degree in Psychology
With a concentration in Developmental Psychology
CUNY KBCC, Brooklyn, NY Earned June 2011
Associates of Science Degree In Mental Health
CERTIFICATION
IPSRT- 3C Institute- Interpersonal & Social Rhythm Therapy Certificate Earned March 2024
Approved by the APA & NBCC
Google IT Support Professional Certificate Earned October 2020
WORK EXPERIENCE
Freedom Care, Brooklyn, NY February 2021 - July 2023
CDPAP -Home Health Aide
Provided direct care & assistance to client enrolled in the Consumer Directed Personal Assistance Program.
Assisted with activities of daily living, including personal hygiene, mobility support, medication reminders, coordination of medical appointments, transportation, & meal preparation.
Implemented care plans based on individual client needs and preferences, promoting a person-centered approach to care.
Documented care activities and addressed any changes in client health or well-being.
Rideshare Driver, Brooklyn, NY November 2017- November 2020
Provided reliable and safe transportation services to passengers, utilizing a well-maintained and clean vehicle.
Demonstrated excellent customer service, addressing passenger needs and inquiries in a courteous and professional manner.
Consistently achieved high ratings from passengers for positive interactions.
Eldan Car Rentals, Holon, Israel December 2014 - July 2017
Emergency Support Representative
Provided customer service using CRM software to coordinate between field technicians & clients who experienced technical issues with their vehicle
Israeli Defense Forces, Israel November 2011 - November 2014
Infantry in the Field Intelligence Corps. as a grenadier/marksman
SKILLS
Proficient in Windows, Microsoft and Google applications, as well as CRM software
Bilingual- Hebrew
Very lengthy personal experience caring for my father who was sick with cancer & an autistic brother for over 15 years
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