Customer Service Representative
Resume:
Nicole Kelly
******************@*****.***
Work Experience
Political Surveyor
Miyagi Do Marketing - Oklahoma City, OK
January 2022 to Present
Conduct political surveys
Enrollment Counselor
Wgu - Austin, TX
March 2019 to October 2019
Handled every aspect of enrollment for the students. Made on average a hundred phone calls per day as well as accepting inbound calls. Assisted them with their pre-assessment testing and got them ready for enrollment to be put on the roll.
CSR
Alternacsript - Austin, TX
June 2017 to June 2018
Inbound customer service calls assisting customers with account information and cancellation of service. Provided product information and serving size as well as handled escalations and collections. Career Advisor
Hootcall - Austin, TX
January 2015 to September 2016
Responsibilities
Assist clients with job applications, as well as future education options. Accomplishments
N/A
Skills Used
Excellent customer service
Pre-Qualifying Specialist
Healthcare Advisors - Austin, TX
September 2011 to August 2014
I made calls, generated from leads, individuals seeking health insurance for themselves, and/or there family.
I qualified them and sent them to a live agent to get quote. Fundraising Representative
Elliott & Co - Austin, TX
November 2010 to September 2011
Worked with 12 different non-profit organizations to raise funds for disadvantaged youth, blind children, and physically and mentally challenged children. Made calls to businesses and residences. Senior CSR
Austin, TX
December 2008 to September 2010
Made calls to automobile parts departments nationwide for the promotion of OEM parts and accessories catalogs online for different makes and models of vehicles. Eventually, created and demonstrated the catalog, and moved into sales of the OEM parts catalog. Customer Service Representative
Viserv - Austin, TX
March 2008 to September 2008
Human resources advisory system. Verified arrival of manual to customers, demonstration of website to customers via telephone. Sold human resource manuals to potential clients. Experience with HIPAA, Cobra, and Federal employment regulations throughout the United States. Office Manager
H & K Investments - Thornton, CO
October 2004 to February 2008
Accurately researched property in United States. Kept time schedules of current and future auctions. Kept accurate records of rental properties and ran reports for lien status, taxes. Filed all bids, undeveloped properties purchased, properties sold, and acquisitions of developed properties and proposal of bids. Customer service.
File deeds with county clerks or county treasurer's offices. Customer Service Representative
Pinky's Wireless - Austin, TX
August 2002 to August 2003
Answered inbound calls for customers interested in receiving wireless service with T-Mobile, Sprint, AT&T, and Nextel. Monitored monthly payments via telephone with customers. Collected payments. Aided customers with paging accounts.
Office Manager
Kelldorf Kiddie Kare - Cedar Park, TX
August 1995 to August 2003
Bookkeeping, responsible for bank deposits, managed office, motivated and trained new employees, and assistant teaching to infants and toddlers when needed. Research Marketing Analyst
Harris Publishing - Austin, TX
July 1993 to July 1995
Managed incoming and outbound calls from high school alumni to provide updated information to alumni directory. Trained new personnel on script and sales techniques. Solicited alumni directories to clients to purchase.
Education
High school or equivalent in general
Austin Community College - Austin, TX
Skills
• Data Entry
• Sales Experience
• Fundraising
Assessments
Call center customer service — Proficient
November 2019
Applying customer service skills in a call center setting. Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Completed
May 2020
Identifying and resolving common customer issues
Full results: Completed
Verbal communication — Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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