Mail Processing
Resume:
Ennis V. Crowley
*** ******** *** *** *****, TN 37830 ************@*****.***
Objectives
To secure a responsible career opportunity fully expanding my learning, knowledge, and skills while making a significant contribution to the success of the company.
Education
ITT Technical I institute
03/04-07/05
Pellissippi Technical Community
Associate Degree N/F Education
Oak Ridge High School
06/91
Diploma Experience
11/01/2021-03/06/2024 Postal Service Employee
Oak, Tennessee
301 S Illinois Ave, Oak Ridge, Tennessee 37830
Makes one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
2. On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.
Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service.
Follows established safe work methods, procedures and safety precautions while performing all duties.
Performs other duties as assigned. PSE Mail Processing Clerks perform a variety of clerical duties in mail processing and retail/customer services to support day to day operations. Duties are physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching. PSEs may be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers. Applicants must be able to perform the duties of the position with or without accommodation.
11/03/2021 Business Expert
Oak Ridge, Tennessee
1535 Oak Ridge Turnpike, Oak Ridge Tennessee 37830
●My role you for serving BiR customers, to be knowledgeable in BiR offers and solutions in order for my store to increase its overall BiR business results.
●Took steps to prepare for business appointments including: researching the customer ahead of time, creating an agenda of topics to cover, and sending a meeting reminder to our customers.
●Research the reason the customer is coming in and plan for other opportunities to position products/services that would benefit the customer's business operations.
●As a Business Expert I will reach out to current BiR customers within the 1–9-line range with the goal of growing these accounts with additional new lines of service, offering additional products and upgrades and increasing loyalty within our BiR customer base.
●Greeting customers, handling customer service and answering to customer inquiries.
●Provided high-level of customer satisfaction through excellent service, assessing customer needs.
●Maintaining stocks in a presentable condition.
●Remaining knowledgeable about the company’s product and services.
●Cross-selling products; handling merchandise returns.
●Teaming up with co-workers to render proper service to customers and suggesting ways to improve sales.
●Executed my selling skills, persuasion skills, and thorough knowledge of the company’s product and services.
●Working knowledge of the customer and market dynamics,
●Hands-on experience with POS transactions, familiarity with inventory procedures, and an energetic personality with a customer service focus.
10/14/2013 - 03/04/2020 I Senior Sales Consultant - Service Center
Oak Ridge, Tennessee
Comcast I 300 S Illinois Ave, Oak Ridge, TN 37830
●Demonstrate a strong understanding of Comcast products, promoting and selling offerings to Individual customers by knocking every door within assigned territory.
●Displays familiarity with features, benefits, product differences, pricing, and campaigns for video, high-speed internet, voice, and XFINITY Home.
●Communicates and develops rapport with customers. Evaluates individual customers' existing and potential product needs and make
●Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
●Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.
●Responsible for answering questions related to customer billing statements and general inquiries, as well as for the resolution of payment concerns
Experience
03/10/2009 - 03/21/2012 I Outbound Associate II Assistant Mgr.
Answer Fi n a n ci a l, I n c. I 90 Union Valley Rd Oak Ri d gee, TN 37830
●Assisted the Outbound Unit Supervisor in assuring the team success at converting leads to sales opportunities.
●Coached members on all aspects of the sales cycle including: introduction, rapport building, pitching, trial closing, closing and overcoming objectives as well as general phone skills and etiquette.
●Assured that the associates are up to date on change. Following the appropriate scripts and properly documenting customer accounts.
●Assisted with recruiting and training of new employees and covered the team in the supervisor's absence.
●Administrative Assistant: schedule status and adherence. I did this on a daily basis by communicating with the Sales Managers at the
Encino site in California. I
●Updated sales agent's benefits every cycle, which included: PTO, personal days and floaters.
●Generated schedules and break times for both Oak Ridge and Encino locations.
●Updated agent rank by top sellers to the lowest
●Updated agent skill sets as they obtained a different license in a state to sell insurance.
●Responsible for daily and weekly reports for productivity for the previous weeks by using excel. I used formulas to update, and calculate input addressed to the CEO, Directors, and Sales Managers. ● Collections for delinquent policy holders
Skill
●Working knowledge of Microsoft Office (Teams, Outlook, Word, PowerPoint, Excel, SharePoint, One Note, and One Drive).
●Working Knowledge of Html CSS
JavaScript
●Photoshop Dreamweaver 3ds Max
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