Employee Benefits Client Service

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ELAINE MARIA GUERRA

● Phoenix, Arizona ***** • C: 480-***-**** • ******.********@*****.***

EVENT MANAGER / COORDINATOR

Employee Benefits Administration & Management Team Leader & Builder Customer & Client Service Highly creative, detailed-oriented professional with 27+ year career building and fostering highly profitable client relationships that drive company growth for firms in high-performance multimillion-dollar employee benefits/insurance industry. Demonstrated skill at designing and executing a wide range of employee open enrollment and health promotion events, and client meetings that exceed all stakeholder expectations. Finely tuned organizational and time management skills used to maintain active business calendars, while managing dynamic work environments and implementing best-of-class practices that drive operational excellence.

Areas of Expertise

● Event Planning & Execution

● Employee Benefits Planning

● Supplier & Vendor Management

● Client Service Management

● Project Management & Reporting

● Schedule Development & Execution

● Issue Resolution & Problem Solver

● High-level Presentation Skills

● Budget Planning &

Administration

● Event Marketing & Branding

● Contract Negotiations &

Approval

● Team Building/Leadership

Key Skills Assessment

● Event/Program Coordination – Managing complex, deadline-driven operations; serving as liaison to internal/external clients in creating budgets, conducting site visits, coordinating events, while keeping all parties updated on projects.

● Program Administration – Directing multiple concurrently running projects; coordinating the development and strategic planning of employee benefits program, while ensuring all HR/payroll operations align with company’s core values

● Relationship Builder – Fostering and cultivating relations with corporate partners, vendors, and clients to proactively identify new opportunities, expand business operations, and achieve program goals. PROFESSIONAL EXPERIENCE

CIGNA, Phoenix, AZ

Built a solid career of achievement for one of the largest, multinational healthcare corporations in the US with annual revenues exceeding $160B annually, overseeing coordination and execution of regional and local events and programs. Senior Event Manager, 06/2006 to 01/2024

Interface directly with senior management teams and internal/external partners to coordinate planning, development, and execution of open enrollment and health promotion events for clients throughout AZ, NV, CO, and Rocky Mountain-markets. Coordinate and direct day-to-day operations for a 17 member team of contract employees charged with planning/executing all events on time and on budget. Utilize industry expertise to establish and implement best-in-class processes to coordinate small- to large-events from initial planning stage to final execution and post evaluation. Work closely with Account Managers to define project scope, plan logistics, and provide marketing collateral materials. Administer budgets and track/report project status to leadership.

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ELAINE MARIA GUERRA • Page 2

Key Accomplishments:

● Play critical role in the creation/execution of approximately 2700 client events each year, including Wellness Fairs, Formal Presentations, Q&A Sessions, Benefit Fairs, and Flu Shot Clinic events.

● Work with HR and key vendors to interview, hire, and onboard/train/supervise strong teams of 17 contract employees.

● Credited for creating a detailed ‘Event Manager Playbook’ to mentor teams on ‘how to’ plan/execute events, including creating agendas, selecting topics, developing event materials, signing up speakers and choosing event locations.

● Proficient at setting up and managing virtual events utilizing WebEx, Zoom, and Microsoft Teams platforms.

● Serve as Salesforce/Salesforce Lightning Subject Matter Expert (SME) in creating job aides to ensure client event success.

● Recognized for consistently reducing event costs and auditing monthly budget spends to achieve event participation.

● Proactively track and report event volume, internal rep usage, contract employee utilization, event attendance, and other key metrics to the client and management team. Underwriting Pre Sale Specialist, Cigna Phoenix, AZ 10/95 to 06/2006 Partner with Underwriting and Sales Colleagues to coordinate all new business and existing business (retention/growth) presale and renewal opportunities for the 0500 Buyer Group. Compilation of Financial Analysis, Demographics, Summaries of Plan Designs (SPD’s), Claims, and Membership: Demonstrate strong work ethic in a fast paced dynamic and evolving environment that relies heavily on strong team work within the core and extended enterprise.

Ability to use independent judgment and discretion to recommend changes in processes related to support of new and existing business.

Key Accomplishments:

● Analytical review of data to determine viability of a prospect.

● Effectively communicate with brokers to obtain critical data elements and negotiate timing.

● Collaborate with Underwriting partners on presale information received, including financial analysis, geographic information, funding and benefit solutions specific to client needs. Review of industry, summary of benefit designs and current plan.

● Determine benefit intent and partner with underwriting in the development of a quote.

● Creation and maintenance of Opportunities in SFDC; to include Initiation of all SFDC activities, participation in Strategy/LCR calls, and collaboration with the Sales Team, Proposal Unit, and other enterprise partners. Involvement will ensure accuracy, thoroughness, and high quality proposals, best positioning Cigna to win.

● Project Manage RFP process as the Primary Contact for all engaged business units.

● Receive, review, and coordinate all deliverables (Financials, Questionnaires, Benefit Summaries/Plan Designs, Financial Analysis, etc.) with intent to meet all interna;/external partners deadlines.

● Stay abreast of new product initiatives (Sales Wire) as introduced as well as a lens on healthcare industry-specific impacts as a result of ongoing changes to PPACA, including but not limited to potential changes to related sales processes.

● Act as a SME (Subject Matter Expert) to help identify gaps and incorporate changes into the Presale process. Technology: Salesforce, MS Office (Word, Excel, PowerPoint, Publisher) MS Visio, Goldmine Education: Apollo College of Nursing (05/1978) - (08/1981)

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