Call Center Representative
Resume:
Carlene (Carly) Thompson
Rochester, NY *****
************@*****.***
Work Experience
Tier 2 Call Center Representative/Customer Service Sutherland - Rochester, NY
November 2019 to Present
• Call Center Agent for Disney +, Hulu & ESPN+
• Answer phone calls.
• Use computers and many systems.
• Help customers with their Disney+, Hulu & ESPN+ accounts.
• Fill out interactions with customers.
• Team Support for other agents.
• Tier 2 Support/Manager
Call Center Representative
Velocitii, LLC - Rochester, NY
October 2021 to December 2021
• Call Center Agent for GEHA.
• Answered phones.
• Handled chats and emails for customers.
• Handled customer disputes.
• Sold insurance plans based on customers needs and budget. Packaging
COMPLEMAR PARTNERS, INC - Rochester, NY
July 2019 to November 2019
• Take wrong labels off glass bottles
• Package products such as coffee, tea and other beverages
• Shrink wrap baby registry cards and package them for shipping
• Shrink wrap, label and package SIM cards.
• Package sponges into display boxes.
• Package variety packs of White Claw.
Operator/Catcher
Cooper Vision - Henrietta, NY
February 2019 to May 2019
• Load blisters on a belt to get labeled and put into cartons
• Read CPO's
• Paperwork on CPO's and finished products
• Inspect cartons
• Pack inspected cartons into trays
• Label trays
Advanced Crew Leader
Flagger Force - Middletown, PA
October 2013 to December 2018
• Directed traffic
• Set up work zones
• Advance Crew Leader
• Paper work on job and job sites
• Had a company truck
• Certified to flag in all 50 states
• In charge of crew members and the work sites
Housekeeping
Hilton Garden Inn - State College, PA
March 2011 to October 2013
• Cleaned guests rooms
• Did laundry for guests rooms
Stocked cleaning carts
Assembler
Truck Lite - Wellsboro, PA
February 2011 to March 2011
• Inspected parts
• Assembled light bulbs in casings
Packaged parts
Assembler
Truck Lite - Westfield, PA
August 2010 to November 2010
• Worked on electrical cables
• Read blueprints
• Connected wires to housings
• Tested wires to ensure they worked
• Assembled wires with housings
Assembler
Kelly Services - Westfield, PA
June 2010 to July 2010
• Machine Operator (plastic injection molding)
• Quality Control
• Trimmed excess material off parts
• Assembled parts
• Packaged and boxed parts
Farm Hand
Deere Creek Farm - Ulysses, PA
August 2007 to July 2010
• Fed animals
• Milked cows
• Drove tractor
• Baled hay
Education
High school or equivalent
Northern Potter High School
2010
Skills
• Packaging
• General Labor
• Packing
• Computer literacy
• Farming
• Blueprint Reading
• Plastics Injection Molding
• Customer service
• Manufacturing
• Assembly
Certifications and Licenses
Driver's License
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