Customer Service Security Guard
Resume:
Solomon Rowland
**********@*****.***
Objective: Highly motivated and vigilant security guard with CPR certification and extensive customer service experience, seeking a challenging position to ensure the safety and well-being of individuals and property.
Summary: Dedicated security professional with a strong background in customer service and a proven track record of maintaining a safe and secure environment. Possesses excellent observational and communication skills, along with the ability to handle stressful situations calmly and efficiently. CPR certified and trained in emergency response procedures. Excellent use of security software including Buildinglink and Concierge Plus.
Experience:
I-Guard 360 Security Security Guard
• Patrol assigned areas to detect and deter unauthorized activities, ensuring the safety of premises, assets, and personnel.
• Conducted thorough inspections of entrances, exits, and other vulnerable points to identify potential security risks.
• Responded promptly to alarms and emergency situations, following established protocols to mitigate risks and maintain order.
• Engaged in proactive customer service by providing assistance, guidance, and information to visitors and employees.
Eje Security Security Guard
•Patrol assigned areas, checking for signs of intrusion, unauthorized access, or suspicious activity.
•Respond promptly to alarms or calls for assistance.
•Conduct thorough inspections of doors, windows, and other points of entry to ensure they are secure.
•Write detailed reports documenting incidents, observations, and actions taken.
•Collaborate with law enforcement or emergency responders as needed during emergencies or security incidents.
•Provide excellent customer service, assisting employees and visitors with inquiries or directions.
• Conduct regular checks of equipment, such as fire extinguishers and emergency exits, to ensure they are functional and accessible.
Customer Service Representative
Nezda Global Service, Nigeria.
• Greeted customers, answered inquiries, and provided exceptional customer service to ensure a positive experience.
• Assisted customers in resolving issues, complaints, and inquiries promptly and professionally.
• Handled cash transactions accurately and efficiently, ensuring cash register reconciliation at the end of each shift.
• Maintained a clean and organized work area, ensuring a welcoming atmosphere for customers.
• Collaborated with team members to achieve sales targets and enhance overall customer satisfaction.
Education:
Sheridan college (in-view) Human Resources Management.
Google Project Management, Cousera 2023
TEFL/TESOL, 2022
University of Abuja, B.Sc. Economics 2016.
Certifications:
• SmartServe
• CPR Certification
• Security Guard License
Skills:
• Excellent observational and surveillance abilities
• Strong customer service and interpersonal skills
• Knowledge of emergency response procedures
• Ability to remain calm and composed under pressure
• Proficient in incident reporting and documentation
• Effective communication and teamwork skills
Reference: On request
Contact this candidate