Customer Service Technical Support
Resume:
BRIAN COBB
CUSTOMER SERVICE, TECHNICAL SUPPORT, SALES AND SERVICE
CONTACT PROFILE
********@*****.***
Experienced in the management of: Information Technology
(Mobile Applications; User Interface; Help Desk); and Sales. 23 years of work experience, with 10 years of management experience, including a mid-level position.
SKILLS EXPERIENCE
Proficient with office software
Excellent People Skills
Analytics
Communication
Creativity
Strategic thinking
Advanced Technical Support, Mobile Sales and Service 2014-2024 AT&T
* Resolved customer issues with service and devices (IOS and Android)
* Added customer value by backing-up support with sales, when appropriate
* Numerous specialized trainings, including leadership
* Finished first in overall attainment numerous times Customer Service Rep
2012-14 ATG Stores
*Assisted customers with purchase of home improvement items such as lighting, furniture, etc.
Owner Relations Rep
2006-2010 WYNDHAM VACATION RESORTS
*Supervisor Assist
*Vacation Adviser
*Assisted with new trainees
Electronics Customer Service
2005-2006 Target Corp
*Assisted customer’s with purchasing electronics such as video game systems, televisions, etc
*Back up Cashier
*Stocker
3rd Shift Supervisor
EDUCATION
Alamance Community
College
1994-1996
Western Alamance High
School
1990-1994
2001-2005 Honda Power Equipment
*Material Services Department
*Logistics
*Supervised 10 Employees
*Maintained work reports
*Fork Lift Operator
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