High School Customer Service

Chadrick R. Manns

**** ** *** ****, ***********, FL 32607, 213-***-**** ***********@*****.***

Education:

Paramedical Examiner - April 2023

Tallahassee Community College Tallahassee FL May 2008

Associates of Science, Psychology

Eastside High School Gainesville, FL May 2006

High School Diploma

Employment:

Have Blood Will Travel LLC LICENSED Phlebotomist April 2023-Present

Owner

Perform the venipuncture procedure, Identify equipment used in venipuncture, Identify the order of draw, Use universal precautions, Know what PPE is and how it relates to your role, Recognize medical terminology, Define HIPPA, CLIA, OSHA and MSDS, Identify infection methods to ensure a safe work environment, 100 successful venipunctures

Life South Community Blood Center

December 2022-Present

Donor Scheduling Representative

Call donors to schedule donation appointments, Answer donor questions and address donor concerns, Inform donors about blood drives in the area and center promotions, Assist in achieving departmental collection goals

HCA Florida North Hospital

November 2021- Present

Patient Transporter Lead

Transporting patients and equipment, Transport patients to and from clinical, ancillary and support areas as requested, Assist clinical personnel in transferring patients to and from beds, wheelchairs or stretchers, Greet and offer assistance to customers throughout the hospital, Collect and deliver specimens, orders, requisitions and equipment to appropriate destinations, Follows Standard Precautions using personal protective equipment as required, Orients and mentors new staff members

North Florida Regional Main OR

June 2019- November 2021

OR Technician

Preparing the operating room, Making sure all necessary supplies and surgical tools are sterile and ready, Keeping track of all items used during surgery to make sure nothing gets misplaced, Providing other assistance during the operation,Delivering the patient to recovery, Cleaning up the operating room after surgery.

North Florida Regional HHS

August 2018- June 2019

Infection Control Specialist

Cleaning offices, hallways, common areas and other areas. Moving furniture before and after cleaning. Cleaning, dusting, mopping, stripping and waxing floors. Measuring chemicals correctly. Operating chemical dispensing units. Labeling chemicals correctly. Cleaning, maintaining, and storing equipment and PPE proficiently. Keeping inventory of floor areas, and scheduling cleaning and maintenance duties. Reporting maintenance issues to supervisor. Assisting with hazardous waste collection as requested by supervisor.

MV Transportation September 2015-July 2018

Safety Officer/Road Supervisor

Collaborate with management to modify daily routes to accommodate the needs of clients, insuring the safety of employees and clients through safety training, cultivate strong relationships with drivers and clients to reduce the stress that comes with late pick-ups, and to ensure that drivers correct any unsafe acts through re-training in a classroom setting as well as training on the open road, completes administrative tasks in a timely, accurate manner to facilitate the execution of the dispatch plan through the service providers, uses the quality improvement process to monitor workgroup performance against business goals, creates a clients focused work environment to emphasize service and focus on building the business, communicates clients business needs to employees to provide an understanding of job responsibilities and how actions impact clients.

A&A Consumer Concepts February 2008-August 2015

Consumer Advisor

Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics, acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users, accurately and thoroughly document each new end-user conversion/retention profile in the system according to standard department procedures. Responsible for data quality, including self-audit of work, promote clinical preference for products in clinical setting by establishing and maintaining relationships with key clinicians, communicate with end-users and clinicians about intimate healthcare issues and anatomical functions in a mature and specialist manner, communicate and work as a team with the field sales representatives and consumer care team to meet and exceed overall sales objectives, reporting as needed or requested.

Publix

July 2003-February 2008

Front End Cashier/Bagger

Assisting customers during the checkout process, performing all cash register functions, bagging groceries, and working at customer service desk on occasion, in addition, work to maintain attractive customer service displays and support the regional customer service vision, ensuring a positive company image by providing courteous, friendly, and efficient customer service to customers and team members, provide excellent customer service and address needs of customers in a timely and effective manner, surprise and delight the customers with excellent customer service, assist supervisors in controlling customer flow and backed up lines, help to reduce waiting time for customers.

References:

Upon Request

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