System Administrator Data Center

MARCUS BALLARD

Charles Town, WV ***** • 336-***-**** • ******.*.*******@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced System Administrator with over 14 years of experience in the Cloud and Data Center industries. Excellent reputation for resolving problems and improving customer satisfaction.

Security Clearance

Current TS/SCI (with Counterintelligence Polygraph)

Work History

System Administrator, 05/2023 to Current

PERATON – Herndon, VA

• Collaborated with the Development team to implement DevOps practices, streamline deployment processes, and improve application life cycle management.

•Managed and maintained Open Shift clusters, leveraging containerization for efficient application deployment, scaling, and orchestration.

• Documented system configurations, processes, and procedures, contributing to a comprehensive knowledge base.

• Troubleshot and resolved system issues, applying a systematic approach to root cause analysis and implementing corrective actions.

• Provided technical support to end-users, addressing and resolving hardware, software, and network-related concerns.

System Administrator, 02/2023 to 05/2023

TEKNOLUXION – Bluemont, VA

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs

• Install, configure, and maintain operating systems, application software, and system management tools

• Collaborate with other departments and teams to identify and resolve technical problems

• Implement and maintain security protocols and systems to ensure data protection

• Train and support end-users in the use of software, hardware, and network systems

• Perform regular backups and disaster recovery operations.

Data Center Manager, 08/2022 to 01/2023

ORACLE – Ashburn, VA

• Led and supervised a team of Data Center Engineers and Technicians, providing guidance and support for daily operations.

• Supervised a team of engineers and technicians to ensure timely resolution of technical issues

•Managed the physical planning, scheduling, and installation of new computer hardware. equipment, including server racks, to deploy for customers, ensuring timely and efficient delivery.

• Coordinated with cross-functional teams to implement new technologies and projects

• Conducted regular staff training and development programs to improve skills and performance, resulting in increased productivity, job satisfaction and collaborated with senior management to develop and execute data center strategies aligned with business goals.

Data Center Engineer, 01/2017 to 08/2022

ORACLE – Ashburn, VA

•Managed the physical planning, scheduling, and installation of new computer hardware equipment as well as server racks that need to be installed to deploy for the customer

•Interviewed new candidates and trained employees in new regions

•Standardized job tasks and trained junior team members on industry best practices and standards.

•Assigned racks thru out the data center for customer satisfaction.

•Supervised the installation and testing of electrical circuits within data center panels and PDU's

•Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.

•Met various SLA requirements during builds.

•Managed and resolved technical support requests to 3rd party vendors.

•Install, configure, and maintain switches, servers, firewalls, and hard drives.

•Monitored networks and network devices to resolve technical problems quickly.

Data Center Technician, 11/2013 to 01/2017

AMAZON WEB SERVICES – Ashburn, Virginia

•Perform preventative maintenance on servers according to schedule and ensure effective working of mechanical building systems

•Maintain all operations systems and perform all emergency functions required for smooth operation

•Administer all service requests and provide resolutions to achieve required goals

•Manage and perform all critical and non-critical processes and participate in various predictive maintenance programs

•Administer all emergency backup and ensure no interruptions in operations for same

•Analyze equipment and perform repair as per requirement

•Manage all reoccurring problems and ensure work within timeframe and according to capacity demands.

•Assisted with performing infrastructure readiness tests.

•Installed and managed structured cabling infrastructure.

•Accepted tasks and documented status using ticketing system, time reports and email.

•Moved and installed shelves, power strips, rails, servers, switches and other equipment.

Systems Administrator, 04/2010 to 04/2013

BAE SYSTEMS – Herndon, VA

Controlled, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers.

•Diagnosed and troubleshooted UNIX and windows processing problems and applied solutions to increase company efficiency. Integrate servers with BAE XTS program.

•Assemble and disassemble servers to replace any hardware issues that may have happen during testing or failing on the customer site.

•Coordinate and offer passionate leadership on projects that strengthen functional and support abilities of the section.

•Orchestrated integration and communication of software upgrades.

•Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.

•Led server infrastructure development, quality assurance, staging and production systems.

•Created patches and solutions to fix bugs in existing applications

Education

Bachelor of Science: Electrical, Electronics And Communications Engineering ITT TECHNICAL INSTITUTE

Associate of Science: Computer Networking And Telecommunications

ITT TECHNICAL INSTITUTE

Certifications

Certified Data Center Technician Professional (CDCTP)

CompTIA Security +

Technical Skills

- Operating Systems: Linux (Red Hat, CentOS, Ubuntu), Windows Server

- DevOps Tools: OpenShift, Kubernetes (K8s), Docker

- Cloud Platforms: Amazon Web Services (AWS)

- Scripting Languages: Bash, Python

- Networking: TCP/IP, DNS, DHCP, VPN

- Virtualization: Vmware and VirtualBox

- Security: Firewall Configuration, SSL Certificates, Security Best Practices

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