Project Management Performance Improvement

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Articulate and charismatic supervisor successful at exceeding organizational goals. Strives to streamline processes to

**/****

Monitored team performance, including developing performance improvement plans and recommending achievement

01/1993

Investigated 30-60 violent crimes each year, including homicide, sexual assault, robbery, child abuse and domestic

Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.

CHRISTINE ZIEN-HALEY

11237 Running Pine Drive, Riverview, FL 33569 • H: 850-***-**** • C: 850-***-**** •

PROFESSIONAL SUMMARY

increase departmental efficiency and improve services.

SKILLS

Charismatic supervisor Ethical and honest

Promoting effective coordination among teams Money laundering investigations

Identifying issues and taking corrective action Surveillance techniques

Maintaining high moral Crime scene photography

Developing relationships between agencies Evidence processing

Staff development and training Calm in crisis situations

Exceptional interpersonal communication Credit card fraud

Employee scheduling Detailed report writing

Consistently meet goals Covert investigations

Efficient multi-tasker Forensic science

Project management Vice crimes expertise

Product development Background checks

Conflict resolution

Customer service-oriented

Organized

Deadline-oriented

WORK HISTORY

Academic Program Director

Everest University Online - Tampa, FL

Supervised 10 to 40 employees.

Oversaw and evaluated the performance of 40 faculty and staff.

Offered constructive feedback and contributed ideas at weekly staff meetings.

Conducted competency-based, interactive interviews to identify potential candidates for hire.

Cultivated relationships with potential employers and with referral agencies.

awards.

Created weekly strategies and goals to maintain 100% of forecasted numbers.

Developed and rolled out new policies.

Exceeded company objectives with monthly top team results

Trained, coached and mentored staff to ensure retention of student population.

Partnered successfully with admissions and career services to produce positive results for all students.

Deputy Sheriff/Investigator/School Resource Officer

Okaloosa County Sheriffs Office - Fort Walton Beach, Fl

Supervised offenders to reduce risk to the community.

Original executive board member in the development of the Emerald Coast Children's Advocacy Center.

Collected and preserved physical evidence, photographs and laboratory submissions.

violence.

Carefully documented statements, observations and evidentiary materials.

Conducted interviews with witnesses and clients.

Organized and executed over 100 undercover surveillance operations using electronic recording equipment.

Prepared case reports from allegations, interview transcripts of interviews and physical evidence.

Conducted crime scene investigations and stored evidence properly to verify that it was safe and secure.

- Current

- 11/2013

Developed presentation and training materials to educate colleagues and the community about sex crimes and internet

Interviewed and interrogated suspects.

Seized evidence for investigations, including interviews of any and all potentially involved parties.

Kept current on all agency and state policies, rules, regulations and statutes.

Presented information at professional forums, conferences and associations.

Obtained admissions of crimes using forensic interviewing techniques.

Conducted arrests and documented all relevant actions pursuant to the investigation.

Pursued leads, complaints and referrals to determine occurrence of criminal activities.

Collaborated with federal agencies, including the FBI, DEA, ATF and IRS.

Presented evidence at criminal trials.

crimes against children.?

Analyzed criminal complaints and identified crime patterns.

Interviewed officers eligible for promotions and trained new hires in the detective unit.

Directed criminal investigations of crimes such as sexual assault, robbery, theft and homicide.

Instructor for University of West Florida for Criminal Investigation courses with 100% positive feedback.

EDUCATION

Ph.D.: Public Safety Leadership/Criminal Justicee

Capella University - Minneapolis, MN

Master of Arts: Instructional Design/Education

American Inter-Continental University - Hoffman Estates, IL

Bachelor of Science: Criminal Justice

Northern Arizona University - Flagstaff, AZ

Current

2005

1986

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