Marketing Specialist Customer Support

MARIA DIAZ

Glendora, CA *****

************@*****.*** / 1-626-***-****

SUMMARY

Experienced Marketing Specialist keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional. Driven professional with a broad range of experience in marketing seeking to leverage a polished background to take the next career step with a respected organization.

Quality-minded Marketing Specialist skilled in providing marketing expertise to all internal departments as well as customers.

SKILLS

Project Planning

Multitasking

Detail Oriented

Strong Customer Support

Vendor Relations

Time Management

Project Management

EXPERIENCE

Marketing Specialist / LK Packaging - Commerce, California 06/2001 - 07/2024 Collaborated in marketing strategies for existing products, services and new product launches. Managed fulfillment administrator.

Worked directly under Director of Marketing and Marketing team. Collaborated directly with sales team and marketing colleagues on sales enablement and collateral. Cultivated and nurtured local and national vendors and associates. Coordinated with company wide departments.

Managed group organization membership and trade show registrations. Coordinated and supported department with payments, invoice processing, and budget management system in SharePoint platform.

Occasional and annual travel for remote sales event and major trade shows. Managed and supported regional sales events and all national trade shows. Managed product sample packets by category and new product roll outs. Sales Support Specialist / Star Office Supply - Los Angeles, California 03/2001 - 06/2001 Analyzed current processes, identified areas of improvement, and implemented changes. Resolved order issues by consulting with appropriate departments. Generated quotes for customers based on their individual requirements. Assistant Office Manager / The Office Connection - Los Ángeles, California 05/2000 - 03/2001 Supported operation's and accounting department.

Performed additional tasks assigned by senior management staff. Developed, implemented and maintained systems for the filing of records, reports and documents. MD

Personal Sales Assistant / Disc Distributing Corp. - El Segundo, California 06/1999 - 05/2000 Answered phone calls from customers inquiring about product details or placing orders. Performed administrative tasks such as filing paperwork and updating customer information. Provided excellent customer service by responding promptly to inquiries and requests. Provided advice regarding product features, pricing, and availability. EDUCATION AND TRAINING

Microcomputer Operations Specialist Program 12/1991 California Business Institute - El Monte, CA

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