CNA

Ana Sierra

**** ******* *** ********** ** ***** 980-***-****

**************@*****.***

SKILLS

- Fluent in Spanish and English - Excellent computer skills

- Excellent work ethic. - Experience in customer service. Positive and friendly - Fluent cash register operations EXPERIENCE

Atrium Health Cabarrus Observation Unit 2019 – to 2023. Perform CNA 1 plus 4 skills which are set up oxygen to patient, administer bolus feeding to a patient under nurse supervision, take IV’s out by nurse direction and introduce and remove foley catheters. Also, venipuncture and phlebotomy work on patients such draw bloods, performing blood cultures, performing urine collections, urine cultures, stool culture, performing bladder scan to maintain better control in the patient's output. Track patients’ blood sugar and vitals, document intake and output in patient's chart; especially those with strict I&O. Keep patient safety all the times by checking his room every hour and move any clutter on the middle to prevent any fall, make sure patient’s bed alarm is on all the time and beds are lower and lock. Help patients with activities of daily living like brushing teeth, bathing, eating, toileting. Always notify the nurse in case of any event or accident and work as a team with my co-workers. Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing, and maintaining paper and electronic files, or providing information to callers. Provides patient’s personal hygiene by giving bedpans, urinal, baths, backrubs, shampoos, and shave, and assisting with travel to the bathroom. Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. Maintains patient stability by checking vital signs and weight, testing urine, and recording intake and output information. Provides patient comfort by utilizing resources and materials, transporting patients, answering patient’s call lights and requests, reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, and records. Maintains work operations by following policies and procedures.

Eagle Medical Center Charlotte NC 2019 Internship (Front Desk). Responsible for processing all insurance claims, collection issues and processed patient prescriptions requests. Scheduled patient testing and treatment with multiples hospitals and facilities. Applied payments and adjustments to patient accounts, processed deposits and maintained accurate records for all payments received. Maintained strict confidentiality according to HIPAA. Moved patients through appointments as scheduled and scheduled appointments as needed. Responded and complied to requests for information, completed clerical duties as assigned. Ensured reception was well maintained, neat and clean. Safeguarded patient privacy and confidentiality. Worked as a team with my co- worker. Managing and updating patient records. Updating medical record for insurance. Greeting patients. Verifying patient insurance coverage. Faxed, copied, and scanned appropriate documents and operated a multi-line phone system. Gathered new patient information visit by having them fill out forms and handled all incoming and outgoing mail. Restaurant La Riviera Charlotte, NC 2014 - 2018 Cashier/ Server. Property handled and processed cash and credit card transactions. Provide excellent customer service and work in team with my co-workers. Take orders by phone and apps, for delivery. Checking that order to see if everything is correct. Provide quality service to customer needs creating solutions that provide value to customers. Know the menu of food and mixed drinks. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Maintained high standard of customer service during high volume, fast paced operations. Reported to each shift on time and ready to work.

EDUCATION

Chosen Healthcare Institute Inc. NA I and Pharmacy Tech Central Piedmont Community College English Classes.