Solution Architect

Erick Segura, SAA-C**

Houston, Texas - Mobile:832-***-****

Email: ****.******@*****.*** LinkedIn: https://www.linkedin.com/in/erick-h-segura

Executive Summary

With over 15 years of experience in IT, I bring extensive expertise in managing Windows environments and leading successful projects. Throughout my career, I have collaborated closely with clients to understand and deliver the solutions they need, ensuring their satisfaction and success. Recently certified as an AWS Solutions Architect, I am committed to staying at the forefront of technology trends to drive innovation and growth. Leveraging my AWS skills as a foundation, I aspire to advance into AI and big data domains, aligning with my passion for innovative technologies.

EDUCATION

AWS Certified Solutions Architect - Associate

Austin Community College - Associate of Arts

Austin Community College - IT Project Management Program

WORK EXPERIENCE

Fiesta Mart Inc., Houston, Texas

Store Systems Support Specialist Apr. 2020 – Present

Resolved complex POS technical issues across multiple sites, minimizing system downtime.

Led new equipment rollouts and upgrades, ensuring timely issue resolution through a robust ticketing system to meet SLAs.

Maintained strong customer relationships, enhancing satisfaction and prompt problem resolution.

New Territory Technologies, Houston, Texas

Systems Analyst Feb. 2018 – Apr. 2020

Delivered comprehensive technical support to site personnel, improving system reliability.

Executed equipment and software upgrades, enhancing operational efficiency.

Conducted client follow-ups to guarantee satisfaction, boosting client retention rates.

Dell Inc., Austin, Texas

Desktop Project Team Lead Nov. 2016 – Dec. 2017

Aligned solutions with client needs by collaborating closely with customers and internal teams, ensuring successful project outcomes.

Led project planning and execution, managing stakeholder expectations, resolving high-priority issues, and producing progress reports for the Project Manager.

Client Field Technical Service Senior Analyst Feb. 2011 – Nov. 2016

Directed and mentored junior helpdesk team members, enhancing team productivity.

Orchestrated ticket management, creation, scheduling, and assignment, delivering rapid and effective solutions and reducing response time.

RESEARCH & SEVELOPMENT

Created data visualization using Amazon S3 and Amazon QuickSight, working with a large dataset of best-selling Amazon products.

Hosted a static website on AWS using Amazon S3 and Route 53

Implemented a User Pool in AWS Cognito, enhancing user authentication and authorization processes.

ADDITIONAL SKILLS

Cloud Architecture

Project Management

System Upgrades and Rollouts

Client Relationship Management

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