Customer Service Front Desk

Sheccid Aparicio

**** ****** ** #**** *** Marcos, TX 78666 832-***-**** *******.*********@*****.***

SUMMARY OF QUALIFICATIONS

●More than four years of expertise in a variety of customer service settings

●Cooperative and open to adjusting to unfamiliar circumstances.

●Skilled user of computer information systems, Adobe Photoshop, and Microsoft Office.

●Proactive communicator and detail oriented leader.

EDUCATION

Bachelor of Science in Criminal Justice 08/2021- Present

Texas State University, San Marcos, Texas

WORK EXPERIENCE

H-E-B - San Marcos, TX 06/2022-Present

Customer Service Specialist

●Deliver timely and courteous customer assistance, fostering cooperative relationships while overseeing the produce department to ensure the sale of high-quality goods.

Aqua-Tots Swim Schools- Houston, TX 03/2021-08/2021

Front Desk Associate

●Represented the school as a friendly and approachable sales and customer support liaison.

●Handled phone inquiries and responded to business queries with professionalism and efficiency.

●Completed essential cleaning duties while actively engaging with clients in a fast-paced work environment.

Bill Cole & Associates- Pearland, TX 05/2020-08/2021

Lifeguard

●Enforced facility rules and regulations to maintain safety and organization.

●Responded promptly and effectively in emergencies, including rescuing swimmers in danger, administering first aid, and performing CPR when necessary.

●Proactively identified potential risks and implemented measures such as age limitations to prevent mishaps or injuries.

VOLUNTEER/ EXTRACURRICULARS

Shearn Elementary- Houston, TX 08/2017-03/2020

Math Tutor

● Specialized in preparing students for assessments and collaborating with struggling students to identify areas for improvement.

Meyerland Soccer JCC- Houston, TX 03/2013- -03/2020

Soccer Player

●Member of the Red Dragons soccer team for 7 + years where I successfully balanced academics with commitment as a soccer player, demonstrating time management and teamwork skills.

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