Customer Support Machine Operator

Andrew D. Wright

**** ***** **** ***

North Las Vegas, NV 89081

702-***-**** • *********@*****.***

**SUMMARY OF QUALIFICATIONS:**

"Dedicated and results-driven professional with 18 years of expertise in warehouse logistics and machinery operations. Proficient in various forklift types (Sit down, Reach, Cherry Picker, and electric pallet jack) and adept in delivering exceptional customer support. Seeking opportunities with forward-thinking companies. Strong communication skills, coupled with patience, adaptability, and a proactive approach to managing workload, deadlines, and commitments."

PROFESSIONAL EXPERIENCE:

*Lowes*

Freight Unloader/ Overnight Stocking

10/2022-Current

• Unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments.

*MJ Bradford’s 307 Barbershop*

Barber

04/2021-Current

• Customer Service: Welcoming and assessing customer needs, providing excellent service.

• Hair Care: Proficient in cutting, styling, and grooming to meet client preferences.

• Scalp and Dandruff Treatment: Knowledgeable in providing treatments for scalp and dandruff issues.

• Massage Therapy: Experienced in providing head and neck massages to enhance client experience.

• Appointment Management: Efficiently handling appointments over the phone to organize schedules.

• Cleanliness Standards: Dedicated to maintaining cleanliness and organization in the work area.

*TH FOODS*

Machine Operator

09/2019-04/2021

• Obtained batch sheets and process check sheets from Supervisor.

• Verified ingredients, completed machinery setup/shutdown process, and monitored equipment throughout production run.

• Performed and maintained hourly quality inspections and checks.

*Chelten House Products*

Processing Operator/Department Lead

06/2016 – 07/2019

Experience: Processing/Batching Operator/ Department Lead

Objective:

To utilize my skills and experience as a Processing/Batching Operator and Department Lead to efficiently manage daily operations and contribute to the production process.

• Planned daily operations in respective area using production schedule.

• Produced batches of finished product according to specifications.

• Prepared area for startup, including staging and organizing ingredients.

• Scaled partial pallets of perishables and staged spice pallets in kitchen.

• Monitored software batching system to control batching process.

Skills:

• Proficient in planning and executing daily production operations.

• Experience with software batching systems and equipment operation.

• Strong organizational skills with attention to detail.

• Ability to work effectively in a team environment and lead a department.

*Archway*

Logistics Lead/Supervisor

05/2015 – 05/2016

Responsible for:

•Verification and coordination of materials received.

•Route incoming items to appropriate departments.

• Prepare shipments for postal or commercial conveyance.

• Sort, count, package, label, insure, unpack, and log inventory shipped or received.

• Inspect shipments for damages or defects and record discrepancies.

• Train new and existing employees performing related work.

• Maintain department database and prepare routine reports.

• Prepare weekly schedules for associates.

*Unilever (Breyers Ice Cream)*

Machine Operator/Forklift Operator/Logistics Lead

05/2004 – 03/2015

• Loaded and unloaded deliveries using forklifts, recorded production numbers, and maintained inventory records.

• Conducted equipment maintenance, mechanical adjustments, inspections, and defect identification.

• Operated wrapper machine, sealing containers, and promptly reporting malfunctions.

Education:

State of Nevada Department of Education 03/2017- GED

2014 - The Fiber School (Accelerated Certification Course)

Certified Fiber Installer Cert#TC-CFI-1342

EMS Training Center of Southern Nevada: 06/17/2017- 11/18/17

Emergency Medical Technician Certified EMSTC-315

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