Customer Service Data Entry
Resume:
Chikaodili Egbe
Customer Service Professional with over 10 years of experience in the
healthcare and technology industries
Houston, Texas
***********@*****.***
EXPERIENCE
Suvida Healthcare — Patient Access Representative
May 2022 - PRESENT
Insurance and patient medical record data entry into electronic medical record systems and other project management software Reduce Accounts Receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Educate patients and families using at-home medical equipment over the phone.
Community Health Associates— Customer Service Rep
December 2020 - May 2022
Engaged with a high volume of customers daily to promptly avoid on-hold wait times.
Responsible for creating concise documentation around known issues or workarounds to deliver services that prioritized customer needs Managed and processed customer adjustments to maintain financial accounts.
Premier Health—Customer Service Associate
September 2018 - December 2020
Resolved concerns with products and services to help with retention and drive sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. Max Migold Management —Project Manager
September 2012 - September 2018
Lagos, Nigeria-based project management and consulting firm specializing in technology projects for U.S. and UK companies. SKILLS
Medical terminology knowledge
CRM - Salesforce
MS Office
Google Suite
EDUCATION
Oak International College
Graduated 2012
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