Customer Service Support

JAYLA JONES

******@******.*** 219-***-**** Indianapolis, IN 46221

Summary Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills Report Generation

Paperwork Processing

Adaptive team player

Data Entry

Call Management

Complaint resolution

Experience Customer Service Representative 06/2016 - 12/2023 U.S. Army Active Duty

Provided excellent customer service to resolve customer complaints in a timely manner. Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education and

Training

High School Diploma 05/2016

Merrillville High School Merrillville, IN

References: References available upon request.

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