Service Manager Advisor
Resume:
Joaquin Garcia
Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in
vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence
South Gate, CA
**********@*****.***
20 years as Automobile service manager and service experience Set and administered department budgets for expenditures, materials and labor. Developed written plans and obtained customer consent to proceed. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Met with key customers to discuss their service needs and develop effective and practical solutions. Guided techs on automotive repair, tool usage and equipment operation. Met with customers to discuss service needs and offer available solutions. Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and
serving as the key advocate for various personnel issues. Ensured that each guest's experience was positive, memorable and consistent. Managed, trained and motivated back and front-of-house employees to always be improving knowledge and
abilities in the field.
Enhanced resource allocations w
Authorized to work in the US for any employer
Work Experience
Service Manager
United Access-Long Beach, CA
August 2023 to Present
set up days work for techs follow the process rechechk vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence
Service Advisor
Bravo Chrysler Jeep Dodge Ram of Alhambra-Alhambra, CA March 2014 to July 2022
Service advisor
Air port marina ford
determine the proper course for action for claims processing contacted the customer to follow up on purchase and suggest new work handle customer issues with confidence ensure affective resolution Education
Associate in Liberal Arts & Sciences
Cerritos College
June 2015
Skills
• Auto service advisor
• Auto Service Management
• Retail Sales
• Auto Estimating
• Upselling
• Salesforce
• Outside Sales
• Microsoft Office
• Time management
• Microsoft Project
• Vehicle maintenance
• Brake repair
• Dispatching
• Data entry
• Typing
• Equipment Repair
• Mechanic Experience
Languages
• Spanish - Fluent
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