Customer Service Data Entry

Kimberly McGregor

Post Closer/ Deed in Lieu/ Loss Mitigation Agent

Houston, TX

• Results-oriented and passionate professional with 15 years of customer service experience. . Authorized to work in the US for any employer

Work Experience

Certified Consumer Credit Support Counselor

Money Management International-Houston, TX

September 2019 to April 2024

Work with clients to review financial situation to seek the best arrangement for repayment of loan/ debt.

• Responsible for accurate accounting and finance functions

• Focus on direct relationships with major creditors and clients daily

• Prepare expense reports and summaries of the company position financially.

• Handle verification and document closing process, reviewed 300+ documents daily

• Prepare financial reports to include the income and cash flow statements.

• Assist clients seeking HUD, Home mortgage

• Advised clients of FHA/Conventional Loans

• Work closely with regulatory bodies to ensure compliance with banking and money management policy and laws.

• Issue credit and monitor collections policy and activities. Monitor cash disbursements and gross receipts.

• Establish loan policy and determine the viability of cash surplus.

• Oversee other types of financial instruments such as mortgages, investments, and trusts. Member Services/ Customer Service

Molina Healthcare-Houston, TX

May 2016 to August 2019

100+ Inbound calls (Technical Department)

• Providing member benefit information

• Resolve customer complaints

• Help customers with account information

• Invoice Data entry

• Schedule appointments

Member Services/ Customer Service

United Healthcare

January 2012 to March 2016

Obtain monthly membership numbers and contact information from the national office for new, renewing, and expired members.

•Create and email monthly database to individual state and province representatives containing new, renewing, and expired members.

•Update, print, and mail monthly membership packets to new and renewing members.

•Follow established regional reimbursement procedures. Education

12 in American History

Americas High School - Dallas-Fort Worth, TX

August 1981 to July 1985

Skills

• Phone etiquette

• Accounts receivable

• Customer service

• Communication skills

• Sales

• Organizational skills

• Fair Housing Regulations

• Case Management

Additional Information

Qualifications

Demonstrated achiever with exceptional knowledge of computers. Years of major customer service and data entry skills while taking care of daily tasks in an effective manner. Skilled at learning new concepts quickly while working well under pressure. Communicating ideas clearly and effectively to get the job done. Highly productive in the use of Microsoft Office and Microsoft Outlook Professionals. Skills & Abilities

Self-starter, dependable and efficient, excellent customer service skills, excellent typing and computer skills, strong communication skills, ability to work in a fast-paced environment, as well as team player, detail oriented and excellent organizational skills,

Contact this candidate