Customer Service Administrative Assistant

Yasser Vargas Estepan

Silver Spring, MD, ***** ************@*****.*** 240-***-****

SUMMARY OF QUALIFICATIONS

Motivated college student with diverse experience in customer service, administrative support, graphic design, and multimedia production. Strong organizational and communication skills with a proven ability to manage multiple tasks efficiently. Fluent in English and Spanish.

EDUCATION

James Hubert Blake High School Colesville, MD

GPA: 3.87

Honors Roll

EXPERIENCE

Petunia’s Tienda Virtual, Santo Domingo, Dominican Republic Aug 2021 - Aug 2023 Customer Service and Administrative Assistant

● Provided attentive customer service and support both in-person and remotely.

● Managed schedules, organized documents, and performed data entry tasks.

● Designed marketing materials and managed social media accounts to promote the store.

● Assisted with inventory management and supplier communications.

● Developed strong skills in communication, problem-solving, and multitasking. Research Project, James Hubert Blake Highschool Dec 2023 - Jan 2024

● Conducted in-depth research on a local non-profit organization focused on mental health support services in Maryland. Analyzed the organization's programs, outreach efforts, and impact on the community.

● Wrote a comprehensive essay evaluating the organization's strengths, challenges, and opportunities for improvement

CERTIFICATIONS

Google Cybersecurity Professional June 2021

Google Marketing Professional Feb 2023

SKILLS

Technical: JavaScript, Python, HTML/CSS, Figma

Languages: Fluent in English and Spanish

AWARDS

● Honors Roll 2023 - 2024

● Academic Excellence Scholarship 2024 - 2025

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