Customer Service Delivery Driver
Resume:
DeMario Jones
**************@*****.***
Summary
Goal-driven individual, focused on applying leadership skills to all facets of my career. I display flexibility, efficiency, and compatibility with others in a diverse setting by applying my vast knowledge and experience in customer service.
Professional Career
Company Shopper
Instacart/Delivery Driver (04/2021-Present)
Hand deliver Groceries to customers in a timely, accurate, and friendly manner
Utilized logistics for efficiency of shopping for orders using tools provided by the company
Exercised proficient communication skills to interact with customers and company support team while conducting deliveries
Followed detailed safety policy/regulations when handling orders to ensure proper receipt of merchandise for each customer
Financial Crimes Specialist 3
Wells Fargo (03/2017-04/2021)
Mitigated fraud and risk to the company by reviewing, investigating and verifying customer account activity
Daily contact with customers as to follow up on potential security risk leads during account review
Collaborated with various departments to coordinate on troubleshooting and best practices related to fraud mitigation
Used multiple systems, footage, and holistic account reviews to pinpoint fraud trends.
Customer Service Rep/Banker Coach
Wells Fargo (0 1/2015-03/2017)
Serviced customers account inquiries on multiple contact channels
Provided detailed information regarding account and access, including product replacement and account servicing.
Assisted with disputing errors/fraudulent activity identified and reported by customers
Provided introductory coaching to new hires as Senior banker.
Provided ongoing coaching to peers/new hires to ensure all performance metrics were met or exceeded
Senior Customer Service Rep/Inbound Sales Rep
Turn Key Solutions (07/2008-01/2015)
Serviced inbound calls for customers interested in purchasing Digital Services for several companies across the US including Dish Network, Comcast, and TimeWarner
Assisted customers regarding their service
Collaboration with various departments to ensure efficiency of service
Responsible for verification of sales for department after receiving certification from company.
Maintained efficient productivity and consistently achieve company metrics
Skills
External/Internal quality customer service and communication
Leadership and coaching tenure
Financial review and auditing experience
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