**/**** -
Insurance Agent Team Member
GEICO, North Liberty, IA
Customer Service, Data Entry, Billing Questions, Taking Payments, Some Underwriting tech, Sales, Chat
**/**** -
Sr Customer Service Specialist
General Dynamics Information Technology, Coralville, IA
2011-2017 • Data Entry/Processing. • Took customer complaints • Removed personally identifiable information for data base on website 09/2011 -
11/2012
Direct Support Professional, SLSI 1
DAC, Inc,
* Provided personal healthcare in patient homes. * Cared for the disabled. * Gave emotional support to patients and their families. * Provided companionship to keep patients mentally healthy. * Taught patients to manage their illness or disability. * Gave patients oral medications, as prescribed. * Kept careful, accurate records of patient care and care activities. * Reported all problems to supervisors and nurses. * Followed all health and safety rules. * Followed patient confidentiality rules.
08/2010 -
03/2011
IT Temp Employee
Robert Half Technologies, Cedar Rapids, IA
* Provided assistance with computer hardware. * Detected problems and errors in computer operations. * Set up equipment for others to use. * Ensured the proper setup of hardware. * Conducted computer diagnostics. * Referred major hardware and software issues to technicians.
09/2004 -
05/2010
Home and Community Based Supervisor
Community Care, Inc,
* Performed personnel duties such as recruitment, interviewing, hiring, training and evaluation. * Supervised work activities of service staff. * Maintained communication between all levels of organization personnel. * Attended conferences and staff meetings. * Planned and Michele Anne Farmer Brown
600 JACKSON ST, OLIN, IA 52320-9615
Phone: 319-***-****
Email: ******.**@*****.***
Ability Summary
I am self-motivated, team oriented professional who loves to learn new skills. I am proficient with MS Office Suite, can do some tech support, and am proficient with Windows. I have experience with Salesforce.
Employment History
implemented programs and services. * Organized work schedules and assignments for staff. * Assessed staffing needs. * Maintained personnel and staff activity records. * Used calendar/scheduling software. * Used database softwa
Information Technology
Master's Degree
Kaplan University, IA
Bachelor's Degree
Kaplan University, Davenport, IA
Conversion country: US
Associate's Degree
UND-LR, ND
Conversion country: US
12/2022 Insurance Producer
Maryland Department of Insurance
04/2022 Personal Lines, P&C
Illinois Department of Insurance
05/2020 Personal Lines
NC Department of Insurance
07/2017 Insurance Producer
Oklahoma Department of Insurance
12/2002 Insurance Producer
Iowa Department of insurance
References and other insurance license information is available upon request. I am currently working on my IT certifications.
Education History
Occupational Licenses, Certificates and Training
Additional Information