Project Manager

Douglas Irvin

Toronto, Ontario

Cell: 437-***-**** • *******@*****.***

Project Manager

Skilled IT Project Manager with extensive experience in leading infrastructure and application projects across IT Financial Companies and Professional Services Organizations. Proven track record in delivering medium and large-scale enterprise type programs in regulated environments, enhancing business growth through strategic management for diverse clients. Proficient in managing multiple projects, optimizing processes, and adhering to timelines with expertise in Waterfall, Agile, and hybrid methodologies. Strong in all phases of project and software development life cycles, with key skills in project design, team leadership, risk management, and budget control

Project Lifecycle Managaement

Change Control Process

Agile Methodologies

Stakeholder Management

Communication Management

Strategic Planning

Risk Assessment

Requirements Analysis

Performance Metrics

Resource Allocation

Budget Control

Milestone Tracking

Scope Management

Project Governance

Vendor Management

C A R E E R H I ST O R Y

Morgan Stanley, New York, NY ■ Aug 2023 – Present

Morgan Stanley, a leading global financial services firm, employs approximately 80,000 professionals across 42 countries. The firm is renowned for its comprehensive suite of services, including investment banking, wealth management, and more. Demonstrated expertise in leading technical integration projects, particularly in managing logical and physical user migrations for significant Morgan Stanley mergers and acquisitions, highlights a strong capacity for facilitating seamless transitions and supporting the firm's strategies.

Strategic Planning and Execution, Systematic Planning, Planning Objectives

Global Coordination: Developed comprehensive project and migration plans. Coordinated across local, regional, and global teams to manage multiple sub-projects under a program manager, ensuring seamless transitions and minimal disruption to ongoing operations.

Integration Leadership: Led technical integration projects for M&A activities involving the planning of logical and physical user migrations for Morgan Stanley acquisitions. Focusing on the success rate of user migrations without significant issues.

Workshop Facilitation: Led workshops and facilitated strategy discussions on scope, deliverables, timelines, key risks, infrastructure compatibility issues. Then track action items, issues, risks, and strategic decisions from the workshops.

Risk Strategies: Developed mitigation strategies to address potential risks in project schedules and budgets.

Solution Discussions: Facilitated technical team solution and strategy discussions to identify key risks, infrastructure, and software compatibility for acquired entities.

Cross-departmental Leadership: Led cross-departmental teams in the execution of integration plans, ensuring minimal disruption to ongoing operations.

Network Analysis: Facilitated comprehensive Network analysis and mapping of existing IT architectures across acquired entities and helped manage and devise optimal integration strategies and new network connectivity to enhance user experience with applications.

ITSM Integration: Managed ITSM integration of Morgan Stanley acquired entities to use a new database for ServiceNow. This included managing migration of Incident, Problem, Change, and release management workflows and dataflows.

Collaboration and Effective Communication, Integration, Operation of Project Teams

Team Coordination: Led and coordinated various teams including Technical Services, Network Services, Hardware Support, Server Support, Application Support, Business Champions, Business Unit Support, etc. and drove down resolution time of issues.

Collaborative Integration: Collaborated with technology teams from multiple acquired companies to ensure successful integration of hardware and users.

Communication Frameworks: Established robust communication frameworks to align multiple stakeholders across different organizations. Collaborated with technology teams from acquired companies to ensure clear definition and documentation of business requirements and integration strategies.

Stakeholder Management: Managed senior stakeholders and handled communications and escalations for project managers involved with migrations.

Meeting Facilitation: Facilitated project meetings and tracking actions, plans, risks, and issues. Goal to reduce action item closure rate and risk resolution rate.

Executive Updates: Effectively communicated project updates to the executive-level team. Focusing on clarity and timeliness of updates.

Marsh McLennan Companies, Toronto, Ontario ■ Oct 2021 – Aug 2023

Marsh & McLennan is a global professional services and insurance company operating in 130 countries including insurance brokerage, risk management, and consulting. Managed the CCR - Currency Capacity Refresh of Windows2012 Remediation project of 3000+ Servers including Database migrations, application refreshes/ decommissions, and Hardware Upgrades.

Strategic Planning and Execution, Systematic Planning, Planning Objectives

Leadership in Technology Upgrades: Directed multiple teams during the Currency Capacity Refresh (CCR) of Windows 2012, demonstrating strong leadership and project management expertise.

Cross-Functional Team Leadership: Successfully led diverse project teams, both onshore and offshore, driving the implementation of complex solutions that met strategic business objectives and goals.

Client Collaboration and Requirement Definition: Partnered with clients to identify and define new business and system requirements, facilitating strategic meetings to develop detailed project execution plans.

Executive Reporting: Provided consistent updates to senior leadership on project progress, identifying potential risks and issues, ensuring informed decision-making.

Financial Management: Managed financial workbooks with precision, delivering accurate and timely financial reporting to support project objectives.

Role Clarity and Project Governance: Defined clear roles and responsibilities across all project levels from the outset, ensuring structured project execution and governance.

Technical Solutions Implementation: Led the detailed planning and execution of technical solutions, including verification, validation testing, and contingency planning, ensuring project completion to specification.

Project Solution Architecture: Defined comprehensive project solutions and approaches, including technical design, application review, and extensive testing phases, culminating in successful production implementations.

Stakeholder Engagement: Managed stakeholder expectations effectively by providing regular project updates and strategic forecasts to facilitate alignment and support.

Project Planning and Risk Management: Maintained comprehensive project plans and RAID logs, ensuring meticulous attention to financial forecasting, resource scheduling, and risk management.

Stakeholder Relationships: Maintained effective relationships with all stakeholders through open and consistent communication, ensuring project alignment and support.

Agile Project Coordination: Collaborated with Scrum Masters to ensure seamless and efficient project workflows across teams.

Resource Evaluation and Development: Assessed project resource capabilities, identifying skill gaps and collaborating with resource managers to enhance team performance.

Matrix Organization Navigation: Skillfully negotiated resource allocation within a matrix organization, balancing project needs with broader business impacts.

Methodological Flexibility: Adapted project management approaches to align with specific project requirements and client objectives, ranging from Agile to Waterfall methodologies.

Autonomous Project Management: Demonstrated the ability to manage projects with minimal supervision, ensuring adherence to goals and timelines.

Change Management Compliance: Ensured that all project changes complied with established change management controls and best practices, maintaining project integrity.

IT Project Methodology Application: Applied diverse IT project methodologies, effectively managing project phases from analysis through implementation, tailoring approaches to project and client needs.

Hewlett-Packard, Mississauga, Ontario ■ Dec 2013 – Oct 2021

HPE is a multinational enterprise information technology company business-focused organization with two divisions: Enterprise Group, which works in servers, storage, networking, consulting and support, and Financial Services. Managed over $4 million of medium to large projects with a varied technical landscape.

Collaboration and Effective Communication, Integration, Operation of Project Team

Portfolio Management: Executed, coordinated, and implemented a diverse portfolio of billable, fixed price, and non-billable complex projects, managing simultaneous projects totaling $6 million while sustaining profit margins.

Project Leadership in Technology Refreshes: Led varied project types including Currency Capacity Refreshes, Solaris to Cloud Refreshes, Database Migrations, Hardware Upgrades, and Infrastructure setups on VMs and physical hardware.

Operational Efficiency Enhancement: Spearheaded initiatives to boost operational and project efficiencies through offshore resourcing, aiding senior leadership in decision-making processes to maximize revenue and minimize profit leakage.

Financial Systems Modernization: Modernized and automated financial workbooks within the PMO to expedite access to current financial data, enhancing project tracking and health assessment.

Cross-Functional Team Leadership: Led onshore and offshore cross-functional project teams, developing comprehensive plans and milestones to achieve business objectives.

Global Team Management: Managed global cross-functional teams to implement complex solutions, delivering projects on time and under budget.

Leadership and Stakeholder Collaboration: Collaborated extensively with cross-functional teams and stakeholders to refine project requirements, aligning with business goals and fostering a collaborative, consensus-building environment.

IT Project Management Expertise: Brought in-depth experience in IT project management, encompassing Data Center operations, Networking, and general IT configurations, with specific projects involving network connectivity, VLANS, load balancing, and firewall configurations.

Client Engagement for Requirement Definition: Worked closely with clients to define new business and system requirements, facilitating strategic meetings to develop detailed project execution plans.

Role Definition and Governance: Clearly defined roles and responsibilities at all levels from the project onset, ensuring structured governance and project clarity.

Technical Solution Implementation: Drove teams to manage and implement detailed technical solutions, overseeing all aspects of planning, testing, and strategy to ensure successful project completions.

Strategic Stakeholder Management: Managed stakeholder expectations by providing detailed project tracking and updates, enhancing strategic planning and support through effective communication.

Project Financial and Resource Management: Maintained meticulous project plans, RAID logs, and financial records, ensuring precision in financial forecasts and resource scheduling to optimize project profitability.

Stakeholder Relationship Management: Maintained robust relationships with stakeholders through transparent communication, building trust and ensuring organizational alignment with project deliverables.

Continuous Engagement and Value Delivery: Engaged continuously with clients and stakeholders to ensure delivery of expected value at each project stage, maintaining alignment and satisfaction.

Project Management Mentorship: Mentored new project managers and provided coaching to project team members, enhancing skills and project delivery across the board.

Portfolio and Financial Management: Managed and tracked multiple billable and fixed-price complex projects within a portfolio, consistently maintaining projects totaling $2 million and achieving a profit margin of over 23%.

Process and Documentation Enhancement: Actively improved project framework documentation and enhanced PMO practices by updating documentation on SharePoint, contributing significantly to project delivery success.

PMO Process Optimization: Championed PMO process improvements, implementing best practices during project deliveries and implementations, which bolstered the overall success of projects.

Risk Mitigation and Scheduling: Effectively reduced conflicts during weekend implementations by coordinating weekly risk mitigation meetings with Project Managers across the IT landscape, enhancing operational continuity.

Project Integration and Scope Management: Ensured the seamless integration of projects and adjusted project scopes, timings, and budgets based on business needs, facilitating smooth transitions to modern technological platforms.

Project Manager

Project Manager

Project Manager

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