Customer Service Representative
Resume:
Cynthia Wieger
Case Management/ Customer Service
Beatrice, NE 68310
**********@*****.***
Seeking a customer service position utilizing my experience, communication skills, and work ethic to help meet customer needs and solve customer problems. Ability Summary:
Skilled in answering multi-line telephone system and providing customer service. Familiar with various computer programs, Microsoft Office software, and general internet use. Experience operating office equipment including personal computers, printers, copy machines, scanners, fax machines, calculators, and telephone systems. Strong typing and data entry abilities.
Previous work experience supervising team members and providing assistance to customers, coworkers, and managers.
Authorized to work in the US for any employer
Work Experience
Records Clerk/Cashier
Lancaster County Court - Lincoln, NE
February 2024 to March 2024
Review criminal case files for county court
Audit case files
File case files
Process needed items in case files
Customer Service Representative
Beatrice Community Hospital & Health Center - Beatrice, NE May 2023 to October 2023
Answer inbound calls from people and discuss deductibles, Co pays, Co insurance and guarantor responsibilities.
Go over payment arrangements and financial assistance options with callers. Meet with patients in person to assist with applying for Medicaid or Financial Assistance. Work accurately various work queues including self pay, aged accounts, pending Medicaid applicants, etc. Customer Service Representative
Bryan Health-West - Lincoln, NE
November 2022 to April 2023
Answer inbound calls from people and discuss deductibles, Co pays, Co insurance and guarantor responsibilities.
Go over payment arrangements and financial assistance options with callers. Work voice mail queue and place outbound calls.
Fill in for cashier office during breaks and absences. Mail out receipts and financial assistance applications. Mail out refunds.
Customer Service Representative
Nelnet/Allo - Lincoln, NE
December 2021 to November 2022
Data entry
Answer calls from customers
Explain bills to customers
Recommend features/ products
Notate accounts accurately
Work with other departments
Postal Retail Clerk
United States Postal Service - Burchard, NE
August 2021 to December 2021
Distribute mail to carriers and postal office boxes Provide customer service to customers in person and over the phone Suggest postal products to meet customer needs
Scan and load mail
End of day financial reconciliation
Social Service Worker
State of Nebraska - Beatrice, NE
November 2020 to May 2021
Determine eligibility for Medicaid clients
Answer client questions about documentation required Process applications
Project First Specialist
Blue Valley Community Action - Beatrice, NE
April 2018 to November 2020
Assist homeless families to find housing.
Case management for families.
Document all interactions with clients.
Insure program compliance.
Social Service Worker
State of Nebraska - Lincoln, NE
December 2012 to January 2016
Respond to inbound customer calls and provide information regarding Medicaid. Answer customer questions regarding coverage or eligibility. Complete over the phone applications.
Determine client eligibility for Medicaid.
Process budget information to determine Medicaid eligibility. Senior Customer Service Representative
Verizon Wireless - Lincoln, NE
May 2008 to July 2012
Provided exceptional customer service to all clients. Documented accounts in timely and accurate manner. Educated customers regarding bills, features, and projects. Assisted customers in troubleshooting issues.
Followed up with customers to provide in-depth support and research. Answered team member questions and provided assistance. Reached out to customers with unsatisfactory experiences to resolve issues. Department Manager
Wal-Mart - Beatrice, NE
May 2001 to June 2007
Completed price plan changes, created seasonal displays, and ordered product for sales floor. Trained new employees and provided customer service. Checked in products from vendors and marked and disposed of damaged products. Assisted Receiving Manager with accurately checking in freight from vendors. Served on New Hire Committee to reach out to references for assessment on prospective employees and to conduct interviews with new hires.
Claims Associate was responsible for scanning returns and processing claims according to policy Education
Two years of college in Psychology & Sociology
Southeast Community College - Lincoln, NE
Skills
• English
• Case Management
• Social Work
• Typing
• Word processing
• Analysis skills
• Cash register
• Typing
• Customer service
• Supervising experience
• Hospital experience
• Medical records
• HIPAA
• Cash handling
• Research
• Social work
• Microsoft Outlook
• Microsoft Word
• Microsoft Office
• Organizational skills
• Phone etiquette
• Freight
• Communication skills
Certifications and Licenses
Driver's License
November 2021 to November 2027
Epic Certification
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