Customer Service Representative
Resume:
Gwendolyn Merritt
Humble, TX 77346
Cell: 617-***-****
**********@*****.***
EMPLOYMENT HISTORY
AUTO INSURANCE CLAIMS CUSTOMER SERVICE REPRESENTATIVE SYKES
March 2020 — Present
● Promptly answer telephone calls to reflect professional corporate image
● Process first notice of loss claims and status calls
● Provide a high level of customer service and client relation and de escalate a customer’s anguish over their insurance claims or account if needed. SALES SUPPORT
HOUSE OF FORGINGS
August 2017 — March 2020
● Entering and taking order via phone, email and purchase orders
● Managing customer orders until they are complete and ready for shipment
● Assist customers with questions concerning stock levels, tracking, return paperwork, product information, sales quotes, shipping mistakes and basic tech knowledge via phone and email
● Enter orders and quotes into SAP and assist with the scheduling
● Assist the sales team with marketing and customer service tasks
● Learn products, systems and sales processes in a fast pace environment
● Clear communication with outside sales team and other sales support staff regarding credit, accounting, marketing, purchasing and customer management CUSTOMER SERVICE REPRESENTATIVE
SYKES
October 2016 — August 2017
● Promptly answer telephone calls to reflect professional corporate image
● Process business transactions
● Provide a high level of customer service and client relations
● Advise customers on location, selection, price and goods of service available with the aim of encouraging them to purchase and return to buy in the future
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