Customer Service Administrative Assistant

Lauren Richardson

*** ******* **. * **** Worth, TX 76112

Email: *************@*****.*** Mobile: 512-***-**** CAREER PROFILE

Customer service oriented and highly organized with experience in the retail, office administration, and warehouse industries. Possess excellent oral and written communication skills, detail oriented, a multitasking, problem solver and team player with excellent work ethic. Highly flexible with willingness to go above and beyond to get the job done.

WORK EXPERIENCE

Gunsmith Administrative Assistant

The Range at Austin - Austin, TX

June 2022 to April 2024

I was responsible for opening the office and register daily and receiving all firearms in for repair, cleaning, inspection, etc. This included all required paperwork to be filled out by myself and entered into three tracking systems including one for the ATF. Responsible for tagging all firearms, keeping records of all of them i.e.: the parts and/or ammo that was given or purchased by one of our smiths. Invoicing as needed for parts and labor, all rental and customer RMA processes/ communications, all inbound/ outbound calls, and vault audits. Email communications with both companies and customers, filing, copying, other administrative duties needed, plus cleaning and trash removal for the office. Warehouse Associate

Aerotek- Worldpac auto parts - Austin, TX

January 2022 to June 2022

My duties included pulling part orders, packing, and labelling them. I am responsible for parts inventory for the entire warehouse, as well as putting away all inbound parts freight correctly and promptly using a handheld scanner for all tasks. I also assist in releasing parts delivery drivers, assist customers at the will call desk, and all other duties as assigned.

Assembly Associate

Keystaff- Erin Condren Design - Austin, TX

August 2021 to October 2021

My duties here included picking items in a warehouse according to customer orders, pushing them to the correct department, and assisting with the consolidation department. Consolidation department holds and continues to build orders awaiting custom items for the customers’ orders. All require me to stand and walk for 10-12 hours a day. This was a temp to hire position in which I was picked to become permanent, however, there were issues with management's dishonesty that lead me to end my own contract. Warehouse Associate

Sauceda Industries - Austin, TX

February 2020 to March 2020

Responsible for working independently on a line picking and packing online shipment orders for several different vendors. Making sure my work area was clean, and fully stocked with packing materials at all times. High attention to detail was required as each vendor had specific packaging instructions, and requirements for each item packaged.

Responsible for helping with online returns as well per needs of the company using Ship hero. All duties were performed in a non-climate-controlled warehouse. Was forced to resign due to the pandemic. Schools closed and I had to stay home with my kids for virtual learning. They saved my job as neither of us wanted me to go.

Operations/Scheduler

Double D Electrical - Port Hadlock, WA

April 2018 to May 2019

My duties here included answering all inbound calls for the company on a multi-line system, making all work orders for all departments, maintain daily work activities and schedule for all field personnel, enter all daily report notes from completed work orders, acquire all L&I permits and maintain them from start to finish, schedule all utility locates, disconnects, and reconnects, process customer payments, filing of all company work orders, invoicing, payroll, and order office supplies. Concierge

Ferguson Enterprises, Inc - Lenexa, KS

November 2016 to March 2018

My duties here consisted of answering inbound calls for a four-state region. Qualifying calls and transferring to correct associate or sales group for assistance. Responsible for counting the cash drawer each morning, preparing bank deposits and or cash requests. Managed all invoices, filing, and mail distribution for the branch as well as any special projects requested by the branch manager. i.e.: faxing, party planning, IT issues, printer service, warehouse tickets and labels on an as needed basis. Cashier/Sales Associate

My Goods Market - Superior, CO

June 2015 to October 2016

My duties here included cleaning and maintaining the store, stocking food, beverages, and tobacco products. I was responsible for all transactions related to inside sales, gas pumps, and car wash. I mostly carried out these duties alone, as there was rarely more than one associate on duty at a time. Cashier Manager

Home Depot - Gladstone, MO

January 2012 to December 2014

As Head Cashier at The Home Depot, I was responsible for opening and closing all the registers in the store, carrying a manager phone in which I answer calls inbound from customers and from within the store from other employees. I was in charge of handling customer complaints, keeping track of the change drawer which contained $1500.00 and required me to be a key carrier. I was responsible for doing manager overrides as well as handle all morning paperwork and reports, scheduling breaks and lunches for all cashiers.

Sales & Customer Service

Citi Bank - Kansas City, MO

October 2007 to December 2011

I worked in Citi cards inbound call center, provided customer service and sales, and did a variety of necessary services for the card holders which included answering general questions about the card holder's account, performing balance transfers, processing applications for new cards, and selling new card plans to benefit the customer.

Assistant Store Manager

Payless Shoe Source - Independence, MO

February 2004 to September 2007

Performed managerial duties which included opening and closing of the store, supervision of 3-6 employees, making bank deposits, handling customer complaints, recording merchandise loss and store preparation for sales events.

Department Sales Associate

The Jones Store Co - Independence, MO

February 2001 to January 2004

Worked in the housewares department as a sales associate. I was responsible for stocking all merchandise, POS transactions, customer service, tagging and signage. I oversaw a service terminal which contained $1500 and provided change for the other cash registers on my floor. I was responsible for making sure the change was correct and the terminal was full of the adequate amount of cash. Other duties as assigned.

Education

Associate applied science in Medical Assistant

National American University- Independence, MO

2010 to 2012

High school Equivalent

William Chrisman High School - Independence, MO

2001 to 2002

Skills

Keyboard 40-45 words per minute. Experience with Microsoft Office, Outlook, Excel, multi-line phone systems, QuickBooks, Accounting software, POS transactions, and handheld scanners.

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