Customer Sales Floor Manager

Arthur Valentino

City, State

**-** **** ****** • Astoria, NY 11746 •*******************@*****.*** • 631-***-**** Scottadito Osteria Toscana

Experience

Park Slope, NY

Floor Manager October 2012 - Present

• Resolved customer complaints, achieving improved customer loyalty, and increased positive customer reviews by 7% from previous year.

• Performed customer sales and service for brunch and dining experiences with over 120 patrons

• Managed closing of day reports resulting in the planning of cross menu selling items and promotional programs leading to a 12% increase of sales; tracked daily pool tips for staff to be processed through payroll.

• Organized, prepared, and catered profitable events such as weddings, rehearsal dinners, corporate meetings, baby showers, bridal showers, and anniversary dinners. Enterprise Holdings East Elmhurst, NY

Car Salesperson March 2019 – March 2020

• Sold on average 12 cars per month.

• Conducted an average of over 100 phone calls per day to develop business leads.

• Performed customer outreach that resulted in 85% customer satisfaction rating that surpassed average satisfaction rating by 15%.

• Increased dealership lead generation by marketing to and servicing relations with major credit union and lender services.

Enterprise Rent-A-Car Park Slope, NY

Branch Manager June 2015 – March 2019

• Trained, developed, and mentored a team of 8 management trainees in driving operations, sales, service, and marketing resulting in the promotion of 6 to assistant manager.

• Reduced overhead charges by 9% from previous year by developing and facilitating proper underwriting, diligent maintenance management, and ethical business practices.

• Oversaw corporate assets and managed a fleet size of 157 vehicles valued at $3.4M.

• Implemented fleet management strategies that increased annual branch profits by up to $300k.

• Achieved a monthly average of 90% customers being satisfied from customer outreach practices that included weekly phone calls, email check-ins and surveys. Education

Mercy College Dobbs Ferry, NY

Bachelors Of Science, Business Administration, GPA 3.7 December, 2014

• Member of Delta Mu Delta Honorary Business Society

• Member of Mercy College Marketing Association

• Dean’s List

• Magna Cum Laude

Skills & Interests

Certifications: Licensed Real Estate Salesperson, Licensed Insurance Producer Technical: Word, Excel, PowerPoint, Outlook, Square

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