Business Systems Program Manager
Resume:
Sribatsa Nayak
Product/Program Manager
Milpitas, CA
********.******@*****.***
linkedin.com/in/sribatsa-nayak
Results-oriented Product and Program Manager with deep expertise in preSales, eCommerce, and the Quote to Cash process. Demonstrated success in driving operational excellence across Order Management, Field & Channel Operations, and Sales Compensation. Leveraging a solid STEM background and technical prowess in CRM/CPQ/CLM tools, advanced data analytics, and visualization
(Tableau/Power BI). Proven leader in managing cross-functional teams, orchestrating project and resource planning, and crafting strategic product roadmaps using Agile methodologies. Adept at transforming complex data into strategic insights and fostering stakeholder relationships to drive business growth and innovation. Work Experience
ServiceNow
Santa Clara, CA • 09/2020 - 06/2024
Program Manager - Sales GTM
Product Manager - Commerce Platform
Skills
Technical Skills
Soft Skills
Enabled 40% reduction in premature engagements by creating a new Data model for self-serve reporting, empowering Solution Consultants to track Sales Engagements efficiency and individual performance.
•
Saved $100K in operational cost through process optimization using process mining in Contract approval workflow, enhancing efficiency and ROI in 6 months.
•
Designed a comprehensive 6-month product feature roadmap within 2 weeks resulting in a 20% increase in Engineering resources usage and improved transparency across the board.
•
Achieved a 12% increase in CPQ and CLM platform adoption within 3 months by implementing a performance measurement framework to track quote-to-close ratio and average deal size.
•
Led Program Increment Planning for commerce platform enablement program worth $3M+, ensuring alignment with organizational objectives consisting of 10+ cross-functional teams using customized Agile Scrum methodologies.
•
Enabled CPQ reports on Tableau Self-Serve platform, saving
$200K annually across IT and Sales GTM org, benefiting 500+ users.
•
Led a team of four to streamline reporting and dashboard inventory, reducing it by 67% while preserving valuable insights, resulting in a $50K+ decrease in recurring operational costs.
•
• Agile Methodologies
• Configure-Price-Quote (CPQ)
• Contract Management
• CRM
• Data Analysis
• Data Modeling
• Data Storytelling
• Data Visualization
• eCommerce
• Jira
• Lucid Chart
• Microsoft Dynamics
• Power BI
• Quote to Cash
• Reporting and Dashboards
• SAFe (Scaled Agile Framework)
• Salesforce
• SAP Callidus CPQ
• SAP HANA
• Software as a Service (SaaS)
• Solution Architecture
• Sprint Planning
• SQL
• Tableau
• User Acceptance Testing
• Web Services
• Business Intelligence
• Business Process Analysis
• Change Management
• Communication Skills
• Cross-functional Collaboration
• Emotional Intelligence
• Product Management
Cisco Systems
San Jose, CA, USA • 11/2012 - 09/2020
Sr Business Analyst
Business Operations Analyst
Business Systems Analyst
Tata Consultancy Services
San Jose, CA • 05/2008 - 11/2012
QA Lead
Education
Bachelor Of Science in
Computer Science
Biju Patnaik University Of
Technology
India
05/2007
Executed 2 successful Merger and Acquisition programs, integrating 1000+ new employees onto Cisco's payroll and enabling 100+ new products on Cisco Commerce Platform, contributing to enhanced company capabilities and sustained growth in the market.
•
Devised upgrade and downgrade logic for eCommerce
Configuration, delivering annual savings of $100M+ by averting incorrect credits and enhancing Service Renewal efficiency, positively impacting the company's bottom line.
•
Streamlined Cisco Technical Services Offerings, resulting in a 12% faster Configuration creation process and contributing to over
$1M in annual savings for eCommerce Customer Service team.
•
Facilitated workshops and focus groups with over 50 key stakeholders, capturing insights from end-users and driving user- centric solution development.
•
Achieved $150K annual cost savings and 55% reduction in rebate payout processing time by automating the Channel Partner rebates process, driving enhanced operational efficiency and ROI.
•
Generated a 10% reduction in payment clawbacks by
implementing an Excel-based payment request tracker, leading to enhanced efficiency in rebate processing and improved collaboration with Finance team.
•
Drove remarkable 23% year-over-year growth and $12B annual revenue by leading end-to-end system analysis, integrating 15+ systems, and processing 100K+ weekly transactions to improve CPQ SaaS Quoting platform.
•
Transformed quoting journey for WebEx products on Cisco eCommerce platform, delivering 8% decrease in quote generation time and a 15% enhancement in customer satisfaction, ultimately enhancing overall sales performance.
•
Led QA team of 5 and managed 10+ QA projects, including test planning, execution, defect management and UAT Support to ensure the delivery of high-quality software products.
•
• Program Management
• Project Management
• Resourcing
• Strategic Thinking
• Team Leadership
• Technical Solution Design
• User Experience
Contact this candidate